Customer Service Representative - USL Auckland

Customer Service Representative - USL Auckland Job no: 495487 Work type: Full Time Location: Avondale Categories: Customer Service Full time position in Avondale working only Monday - Friday Dynamic position working collaborating with operations and sales teams Excellent opportunity to join a company that thrives on its industry and encourage career progression As a leading New Zealand company specializing in healthcare solutions, USL aims to provide innovative and high-quality products and services to support the healthcare industry. Joining USL means becoming a part of a friendly team dedicated to making a difference in the lives of patients and healthcare professionals while working in a supportive environment which actively encourages growth and development. As a business under the Bunzl umbrella, we reap the perks of a big business in our tight knit office. BUNZL is one of the worlds largest providers of distribution and outsourcing services with a culture that focuses on nurturing and supporting their people. YOUR ROLE We are looking for a Customer Service Representative to join our Auckland team. The successful applicant will need to be able to communicate well both verbally and in writing to a wide variety of people, have empathy for others, not be afraid to roll their sleeves up and \"muck in\" and possess the ability to provide our customers with the level of service expected within our industry. To achieve the growth and service goals of USL Medical we must consistently provide an extraordinary level of customer service throughout the organisation. This makes the Customer Services role pivotal to the success of the company. This position will be busy, varied and demanding, it requires accuracy, the ability to communicate with warmth and understanding, have time management skills, placing orders, and managing public enquiries over many channels. Key responsibilities include: Be highly organised with an emphasis on accuracy, timeliness, and proactive communication. Champion solution-based techniques to take ownership of customer enquiries/issues. Manage inbound and outbound calls and achieve a high level of customer satisfaction in line with business goals. Process customer order/changes/returns according to established policies and procedures BENEFITS profit share scheme for eligible employees exclusive motor vehicle and health insurance products travel and accommodation discounts study assistance many wellbeing and community programs access to discounted Bunzl products WE BELIEVE With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow. WE WELCOME ALL At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company's best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know. Advertised: 24 Jul 2026 New Zealand Standard Time Applications close: #J-18808-Ljbffr