Service Desk Technician

Full-time+ Hamilton-based + Beautiful office In-housechef + Close to shops + Cafes Solve‘techie problems’ with a smile + Flexible working Join a fun, people-focused IT team where you’ll solveproblems, support users nationwide, and grow your tech career Summary You’ll play a key role in keeping the Wise Groupconnected and supported. You'll provide frontline IT support to staff acrossthe country, troubleshoot hardware and software issues, help roll outtechnology solutions, and ensure people have the tools they need to do theirbest work. Working in a fun, collaborative environment, you'll have plenty ofopportunities to learn, grow, and build your IT career What we offer In house chef with discounted lunches 3 days a week Hybrid + flexible working environment with WFH + office Learning and development opportunities Income continuance plan EAP employee assistance programme The opportunity This is a full-timerole working Monday to Friday, based in Hamilton East. You’ll also be on-call every 11 weeks. We’re not your average, regimented corporateIS department. We have a lot of fun, and there’s lots of room to learn andgrow. Our Service Desk Technicians arethe first line of Information Service (IS) customer support across the WiseGroup. Working with people with vastly different user requirements, includingfrontline Support Workers through to Chief Executives, you’ll be part of a teamthat is responsible for providing hands‑on practical advice and support forhardware and software use both in person and remotely, managing our equipment andinventory and implementing hardware solutions across the country. What you’ll do Deliver exceptional customer service as part of our helpdesk team. Help manage our hardware inventory. Implement hardware and software solutions. Uphold our commitment to workplace safety and diversity. Keep learning to help our IS team stay at the forefront of Information Technology developments and trends. What you’ll bring Thereare some essential and preferred skills you’ll need including: knowledge of Windows 11[JO1] proven experience and success working in a customer service/customer facing role exceptional written and oral communication a qualification in Information Technology (preferred but not essential). In addition: attention to detail is one of your strengths, you like to double-check things or seek advice when you’re not sure you like making things better; you look for opportunities to improve and share them with the team you see the glass half‑full; you’re a bit of an optimist sweating the small stuff is not your style; you bring a sense of humour to work each day and get on and get the job done having purpose is important to you; you want to make a positive impact on the world around you you like being helpful and you take initiative and ownership in your work; no job is too small (or too big). About us The Wise Group is a family of not for profit, community organisations sharing acommon purpose: to create fresh opportunities and services for the wellbeing ofpeople, vulnerable populations, organisations and communities. We are proud tomake a positive difference in the lives of those working through mental health,addiction, and other challenges. Wise ManagementServices provides infrastructure services to the Wise Group through people andculture, IT, finance, operations, payroll, property, design and developmentservices. Positiondescription: Please copy and paste link intobrowser:https://www.wisegroup.co.nz/wp-content/uploads/2024/09/WMS_Service-Desk-Technician.pdf Applications close: 22 August 2026. Please note, this advert may close sooner if a suitable candidate isfound. Contact: Jae Oliver,Service Desk Team Lead on [email protected] anyquestions. For further information, visit ourwebsite www.wisegroup.co.n #J-18808-Ljbffr