Payroll Officer

We are seeking an experienced Payroll Officer to join our National Support team at Service Foods – a family-owned, values-driven organisation with a strong service focus. \n

This is a hands-on role where you will take ownership of end-to-end payroll while also supporting our small People & Culture team with HR administration activities.

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Why Join Us?

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• Be part of a family-owned, values-driven organisation
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• Work in a supportive, collaborative team environment
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• Opportunity to contribute to process improvements and system enhancements
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Position snapshot:

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• Location: Mangere, South Auckland (near Auckland Report)
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• Stable, full-time permanent role with an early July start
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• Hours: Monday to Friday (with some flexibility on start/finish times)
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• This is primarily an office-based role due to its collaborative nature
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About the Role

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Reporting to the Workforce and Payroll Manager, you will work closely with the Commercial Reporting & Insights team, managers, and employees across the business. Payroll is a highly trusted function within our business, and we are looking for someone who is professional, collaborative, and committed to delivering high-quality outcomes.

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You will play a key role in ensuring payroll is processed accurately and on time for our nationwide workforce of approximately 800 employees across 18 branches operating 24/7.

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You will also support our small People & Culture team, contributing across HR administration and workforce initiatives in a collaborative and respectful way that supports our diverse workforce.

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Key Responsibilities

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Payroll

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• End-to-end fortnightly payroll processing (wages and salaries)
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• Manage employee changes, leave, allowances, deductions, and adjustments
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• Ensure accurate payroll reconciliations, reporting, and IRD filings
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• Respond to payroll queries with professionalism and discretion
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• Maintain accurate payroll records and ensure compliance with NZ legislation
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• Support audit preparation and payroll compliance documentation
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• Manage relationships with external stakeholders (IRD, MOJ, MSD, MBIE, ACC, and agencies)
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• Maintain accurate payroll integration records, supporting onboarding, offboarding, and final pay processing
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Reporting & Systems

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• Prepare payroll and workforce reports and insights
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• Develop and maintain reporting dashboards
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• Support improvements to payroll systems, processes, and documentation
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Workforce Planning & HR Support

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• Support workforce planning and staffing forecasts
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• Review and process hiring requests in line with budget requirements
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• Manage PPE allocation, employee access cards (security tags), and access control records
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• Liaise with temporary labour agencies
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• Train people leaders on roster management, leave approvals, and system use
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• Maintain employee records in compliance with the Privacy Act 2020
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• Provide HR support during non-pay weeks
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• Contribute to HR projects and continuous improvement initiatives
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About You

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You are an experienced payroll professional who takes pride in accuracy, reliability, and ownership of your work. You remain calm under pressure, are highly organised, and bring a strong service-first mindset.

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Just as importantly, you are a team player — approachable, flexible, and willing to pitch in. You demonstrate respect for diversity and contribute positively to an inclusive, supportive team environment, bringing a no-ego, service-first attitude to your work.

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What You Will Bring

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• A tertiary qualification in business, administration, or accounting
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• 3+ years’ NZ payroll experience
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• Proven end-to-end payroll processing experience
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• Experience with payroll systems – Ready Workforce (RWF) / Zambion highly desirable
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• Strong knowledge of NZ payroll legislation (Holidays Act, PAYE, KiwiSaver)
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• Experience in complex payroll environments (e.g. shift workers, allowances)
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• Strong Excel skills (formulas, pivot tables, charts etc.)
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• High attention to detail and strong analytical capability
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• Ability to work independently while contributing to a team environment
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• Professionalism and discretion when handling confidential information
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• Strong communication and stakeholder management skills
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• Excellent written and verbal English, with confidence facilitating Teams sessions and training people leaders
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How to Apply

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If you believe you have what it takes, please submit your CV and a cover letter online, outlining why you are the right fit for this role.

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We expect to contact shortlisted candidates within 10–12 working days.

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Pre-employment checks: Shortlisted applicants will be required to complete pre-employment checks, including employment references, a credit check, and a Ministry of Justice criminal conviction check.

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Eligibility: Applicants must hold NZ citizenship, residency, or a valid work visa.