Business Services Manager

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NZ AVANT-GARDE VALET LIMITED is seeking for a dedicated " Business Services Manager" with a minimum of 6 months of supervisory experience to oversee the full operations of the business.

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NZ AVANT-GARDE VALET LIMITED

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We pride ourselves on delivering exceptional Grooming and detailing company across Christchurch. We're a trusted service provider for both public and private sector clients, including major government contracts. Our mission is simple: maintain the highest hygiene standards, deliver reliable service, and treat every site like it's our own.

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The Role:

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We're currently looking for a highly capable and experienced Business Service Manager to oversee daily operations, lead our growing team of 12+ Car Groomers, and manage key commercial projects. The ideal candidate will bring hands-on experience in management, strong leadership qualities, and a sharp operational mindset.

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Key Responsibilities:

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Key Responsibilities:

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• Managing Groomers/ Steamers for efficient work delivery adhering to company’s set grooming standards.
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• Efficient route planning for pick up and drop of vehicles.
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• Preparing/overseeing all vehicles detailing orders bookings by customers
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• Ensuring that all vehicles are detailed as per the orders in a timely manner.
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• Ensuring all detailing material and chemicals is processed in a cost-effective manner
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• Identify new business and opportunities to drive growth and profitability
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• Drive the profitability and sustainability of the business
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• Hands on approach to acquire new clients and retain old customers
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• Develop a network of contacts to attract new market opportunities
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• Marketing the business in a positive light to gain new business.
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• Strong focus on long term value and customer satisfaction
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• Researching new innovative technology and more efficient ways of performing our servvices
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• Ensuring all staff are performing their roles safely and adhering to Health & Safety practices
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• Ensure all vehicles are clean timely and well safely delivered back to customers.
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• Provide MIS reports to Director in a timely manner.
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• Keep the Director fully informed of all aspect of the operations and business in a transparent and professional approach.
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• Maintain and record employees daily work sheets of jobs done.
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• Maintain and record total number and category of vehicles groomed day wise/week wise.
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• Working along with the drivers for most efficient pickup/delivery of customer vehicles.
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• Dealing with customer calls, taking orders and feedback.
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• Receiving payment for services and monitoring collection on weekly basis.
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• Focus on marketing and networking to increase client base and increase revenue
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• Developing new opportunities for working with other car/van dealerships.
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• Following and regular meeting up with accounts for repeated and incremental business.
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• The day-to-day management of workforce and adherence to set safety standards at the workplace
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• Ensuring that all grooming Bays are utilized in an efficient manner for maximum output.
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• Staff management, training, rostering and hiring
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• Creating and maintaining a positive work and staff environment
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• Cash handling, basic record keeping, processing and following up on invoices.
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• Answering the phones and responding to business emails
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• Daily management of pantry, cleaning, toiletry and office supplies.
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• Efficient inventory management including the rational use of chemicals, materials and tools for grooming of the vehicles.
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• Stock management and ordering of grooming chemicals, polishes, cutting compounds, safety equipment’s and tools.
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• Ensuring proper working and servicing of all grooming machinery in a timely and cost-efficient manner.
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• Train the workforce on set company standards of grooming, operations and quality
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• Manage customer account and delivery the groomed vehicles as per the agreed terms.
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• Act as the primary point of contact, ensuring the business incremental business and immediate dispute resolution if any.
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• Maintain incident reporting if any and take corrective action in consultation with the director.
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• Maintain a level of casual and part-time staff appropriate to ensure the smooth operations of the business, within agreed budget parameters.
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• Proactive Budgeting of staff and material as per the seasonal variations in business.
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• Maintain staff information such as leave, employment and visa details.
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• Run Payroll for all workforce according to the recorded hours of work.
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• Maintain daily communication with staff to ensure they are kept up to date with business activities
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• Liaise with the director on all aspects of operation activity.
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Key Requirements:

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- Minimum 6 Months of experience as a supervisory or management role
\n - Proven track record managing multiple sites and teams
\n - Strong understanding of Health & Safety regulations and cleaning standards
\n - Excellent people skills - approachable, assertive, and a natural leader
\n - Confident in training and onboarding new staff
\n - Basic knowledge of cleaning chemicals and their appropriate use
\n - Good administration and time management skills
\n - Fluent in English - written and spoken
\n - At least a Diploma in Business Management

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- Full NZ Driver's License

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• Ministry of Justice, NZ Police clearances are required and must be clear at all times
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• You will need to have an eye for detail, good leadership skills and be able to use your initiative
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• Shortlisted applicants will undergo police vetting to ensure the safety and security of our clients and team members.
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• Mandatory drug testing will be conducted to maintain a drug- free workplace environment.
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• A permanent position with minimum of 30 hours per week , weekend and evening is required for this position
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• An hour rate of $30.00 to $35.00 will be given to the right candidates depending the work experiences and qualifications.
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• If you possess the required experience and skills and are ready to take on this challenging and rewarding role, please submit your resume and a cover letter outlining your relevant experience to our email.
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Apply now

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