Data Analyst, CX

As a Data Analyst supporting our Customer Experience and Payment Operations teams, you’ll turn raw data into decisions that matter, from monthly business reviews to headcount planning. Your analysis feeds straight into conversations with senior leaders: helping shape service level agreements, informing performance reviews, and guiding decisions on where the team invests its time and people. You’ll sit within the workforce team, working alongside a Workforce Analyst who focuses on real time scheduling and short term forecasting while you take on deeper reporting and strategic analysis. Together you support Customer Experience and Payment Operations leaders across New Zealand, the US and the UK. Initially, the role may focus on: Tools like Tableau and Zendesk Explore for reporting, forecasting and performance analysis; Monthly business reviews and quarterly proficiency scoring to support performance and salary reviews; Building out dedicated reporting support for Payment Operations from the ground up; Longer term headcount and workforce planning models as the business scales. Requirements You’ll bring sharp analytical skills and comfort working across data from more than one department. Confidence with reporting tools such as Tableau and Zendesk Explore. Executive presence, since you’ll regularly present findings to senior leaders and the C-suite. A solutions focused mindset, able to bring stakeholders along on data driven recommendations, even when they’re new to the detail. Precision and care with numbers, given how directly your reporting shapes bonus and resourcing decisions. A collaborative approach, comfortable supporting more than one department at once. Core Competencies Demonstrates strong analytical skills and proficiency in reporting tools like Tableau and Zendesk Explore to drive data-informed decisions. Capable of collaborating across departments while presenting findings to senior leaders with precision and care. Highest-signal resume keywords Data Analysis Tableau Reporting Zendesk Explore Executive Presence Collaborative Approach ATS Optimization Keywords Hard Skills Data Analysis Reporting Forecasting Performance Analysis Workforce Planning Soft Skills Analytical Skills Solutions Focused Mindset Collaboration Precision with Numbers Industry Keywords Customer Experience Payment Operations Business Reviews Service Level Agreements Tools & Technologies Tableau Zendesk Explore #J-18808-Ljbffr