Service Desk Technician

Bring your enthusiasm and energy to our Service Desk team and provide an exceptional customer service experience to our clients. This role is part of a close knit team providing effective technical support, ensuring our customers’ needs are resolved promptly and the highest support levels are achieved. Provide a high quality customer service experience by phone and email Follow Service Desk processes to escalate cases where needed Manage your personal ticket queue, including aged and idle tickets Work with your Team Coordinator on work flow and ensuring high standards are met Work to meet SLAs both personally and with the wider team Update documents or request documentation to ensure accurate information is in place Provide information for client feedback queries Contribute to team initiatives and continuous improvement to improve ways of working Attitude and drive are just as important as experience and we will provide thorough training on our technologies and processes. We are looking for: A helpful, friendly and professional style A demonstrated passion for IT A strong communicator and relationship builder Proactive, motivated and energetic, even when the going gets tough Well organised, and able to multitask One or more years of technical support or similar experience A focus on KPIs, quality and exceeding expectations We offer an excellent salary plus flexible working options. Our working environment is fast paced, very supportive and your opinion will be heard. Click ‘Apply’ or call Kris on 021 0883 5617 to talk about the role. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . Sign in to start saving jobs in your profile. Don’t have a Jora account? Register with: Do you want to receive recommendations for similar jobs? #J-18808-Ljbffr