Field Support Representative

Hato Hone St John has been serving New Zealanders since 1885. Today, our 11,000-strong team of kaimahi and volunteer works across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through our mahi in health education, access, and monitoring, we are making life-changing differences every day. Job Description He aha te tūranga - About the role: Hato Hone St John is New Zealand's leading medical alarm provider and is recommended most often by GPs. The technology we use is amongst the very best and ensures people get the help they need quickly. We provide high-quality alarm monitoring and alarm fault resolution services to our customers. St John Medical alarms not only help seniors and people with disabilities to continue enjoying their independence, we also monitor lone workers to ensure they are always safe. In this role, you will: Provide prompt support to our Field Representatives, including appointment booking changes and equipment queries Respond to customer queries, including providing overflow support to our Lead Representative teams Support sales and activity target through effective promotion of Telecare products by building and maintaining positive and productive relationships with customers, external stakeholders, and the community. This role is fixed-term full-time - 20 hours/week for 12 months. The hours are Monday to Friday, 9.30 am-1:30 pm.Training is full-time for two weeks, 8:30 am-5:00 pm. Qualifications Ko wai koe - About you: What you'll bring: The desire to provide excellent customer service and support your community Excellent verbal and written communication skills, with the ability to convey information clearly and concisely High attention to detail with accurate data-entry skills A "Can do" attitude focused on achieving results and doing what is required to achieve success. Proficiency with computer systems, software applications, and telecare monitoring technologies Previous experience in a customer service or call centre role is preferred At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we're committed to creating a workplace where everyone belongs. #J-18808-Ljbffr