Service Advisor

Autoland North Shore - North Shore, North Island As the face of our business, you'll play a vital role in ensuring every customer has a positive experience from booking their vehicle through to collection. Key responsibilities Welcoming customers and booking vehicles for servicing and repairs Preparing estimates and explaining repair recommendations in a clear, friendly manner Keeping customers informed throughout the repair process Liaising with our technicians to ensure jobs are completed efficiently Preparing invoices and processing payments Building lasting relationships with our loyal customer base Helping maintain the high level of service that our reputation has been built on About you Has previous experience as a Service Advisor (preferred) Has excellent communication and customer service skills Is organised and able to manage multiple tasks Enjoys working in a fast-paced team environment Holds a current New Zealand driver's licence Takes pride in providing exceptional customer experiences Competitive salary based on experience A secure, full-time position with an established business A supportive and friendly team environment Ongoing training and development Modern workshop with quality equipment The opportunity to work for a company with an outstanding reputation and loyal customer base About us For over 23 years, we've built a reputation for honest advice, quality workmanship, and exceptional customer care. We're proud to have earned more than 600 Google reviews with an average rating of 4.8 stars, making us one of Auckland's highest-rated independent automotive repairers. #J-18808-Ljbffr