Customer Support Specialist

Join our New Zealand customer experience team to support a proven precision agricultural solution to farmers, growers and ag contractors. At the core of our offer is a class-leading operational management solution, modernising agricultural work for both landowners and contractors. We provide full real-time visibility of a whole array of day-to-day operations, from fertiliser spreading and spraying to k-line management, orchard mowing and general tasks around the property. The system automatically stores detailed data which you can refer back to any time to prove compliance and drive efficiency and productivity gains. And importantly, over time this data becomes a knowledge bank for landowners that will endure through generations, protecting and growing the value of their land. Tabula (formerly TracMap) is New Zealand's most trusted precision agricultural system. We have grown to be one of the largest agricultural technology companies in the country, with our GPS systems used across trucks, tractors, bikes, travelling irrigators, helicopters, and fixed-wing planes throughout New Zealand. We are a well-established local business, with offices in Dunedin and Hastings and growing our presence in Australia, the USA, UK and South America. About the Role This is an afternoon/evening shift with expected hours of M-F from 11:30am - 8:00pm in office. As a Customer Support Specialist at Tabula, you’ll operate as a primary support line to those who rely on our technology to run their operations every day. You’ll join our growing Customer Experience team and provide valuable assistance to our customers. You’ll do this by conducting outbound calls, as well as responding to incoming calls, emails and other messages from customers seeking support and training with Tabula’s hardware and software. The role is based in Mosgiel (Dunedin) What You’ll Do Respond to incoming queries within the Customer Experience structure and conduct outbound calls as required Document support cases using appropriate templates in our CRM (Hubspot). Clearly communicate bugs, feature requests and customer escalations to relevant parties Develop / document process and training documents for distribution both internally and externally. Step in to support the wider team during critical moments when the team needs you. What You’ll Bring We’re looking for someone who is excited about diving in to learn and help our most valued customers get the most from out system. Specifically: Experience in a Customer Support, or Technical Consulting role providing excellent support to customers. Significant experience in support related tools and systems Experience working with sales and software development teams Ability to diagnose issues based on limited information, establishing clear steps to reproduce. Ability to work well with dissatisfied customers, achieving a good outcome. Ability to convey complex information in an easily understood way. Ability to manage priorities and deliver to a deadline. Excellent interpersonal skills, organisational and task management skills. What’s on Offer Competitive salary – we’re open about what the role is worth; include your expectations when you apply. A product you can be genuinely proud of – one that makes a real difference to the people who feed New Zealand. A strong, tight-knit national team that’s collaborative. The stability of an established company with the energy and pace of a business still in growth mode. Dunedin lifestyle – if you’re not already based here, it’s genuinely worth considering. World-class nature, a vibrant city, and no Auckland traffic. For those overseas who may be interested, only applicants that are legally entitled to work full-time in New Zealand and can be available for interviews in person in a reasonable timeframe will be considered for this position. Other applications may not necessarily be responded to. #J-18808-Ljbffr