Infrastructure Support Analyst

The a2 Milk Company – Pokeno, North Island We’re excited to share that our business has recently joined the a2 Milk Company family. Formerly known as Yashili Dairy NZ Ltd, we are now operating as a2 Nutritionals NZ Limited, based in Pokeno. The a2 Milk Company, driven by science and a pioneering spirit, disrupted the dairy and infant milk formula industry. Our vision is to create an A1-free world where dairy nourishes all people and our planet. The a2 Milk Company seeks to achieve this through the naturally occurring a2 Milk® difference and by bringing a more sustainable approach to dairy. About the role: We’re on the lookout for a proactive and solutions-focused Infrastructure Support Analyst to join our team, supporting a2 Nutritionals NZ Ltd in Pokeno. This role is based four days per week at our Pōkeno manufacturing site and one day per week at our Auckland Corporate Office. This is a hands-on role at the heart of our IT operations, where you’ll play a key part in maintaining and enhancing our infrastructure to ensure reliability, performance, and security across the business. From troubleshooting day-to-day issues to supporting system improvements, you’ll be a trusted partner to our teams on the ground. You’ll thrive in this role if you enjoy variety, take pride in delivering high-quality support, and are motivated to continuously learn and improve in a fast-paced environment. More specifically, you will be involved in: Providing onsite IT support across a range of technologies including end-user devices, Microsoft 365, video conferencing, IP phones, and printers Supporting user onboarding, including hardware and software setup, and delivering basic IT training and guidance Assisting with server and network-related activities, including backups, system monitoring, and security awareness Managing IT assets across their lifecycle—from planning and procurement through to deployment and tracking Supporting system administration tasks such as user access, security roles, and general maintenance Contributing to infrastructure projects and upgrades (e.g. servers, Active Directory, Group Policy, OS updates, CCTV, and licensing) Assisting with application license management and maintaining accurate records Supporting mobile device management across the organisation What you will bring: A tertiary qualification in IT, with at least 2+ years’ relevant experience Strong troubleshooting skills across hardware, software, and user environments Solid understanding of Microsoft technologies including Windows OS, Microsoft 365, Active Directory, and basic networking Exposure to cloud environments and infrastructure projects is advantageous Excellent communication skills, with the ability to build effective relationships across all levels of the business A proactive, customer-focused approach and a genuine willingness to learn and grow Strong organisational skills, with the ability to manage competing priorities and work under pressure What we offer Medical, life & income protection insurance and a quarterly bonus A supportive team culture with learning and development opportunities Free breakfast and lunch provided in our onsite cafeteria #J-18808-Ljbffr