Remediation Manager

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." Ko mātou tēnei | This is Us Here at BNZ, it's about more than just banking. We mahi (work) together in an agile, energising environment to create innovative solutions through our promise 'If you can imagine a better future, let's find a way'. Our Customer Remediation team is looking for a Remediation Manager. This is a fantastic opportunity to help us transform our approaches and processes, learn new skills and be part of the team that puts things right for customers. About the Role We sat down with our Portfolio Leads, and they let us know the following about the role. Drive the planning and delivery of customer remediation projects, engaging with colleagues to leverage best practice processes for the Remediation team Use your knowledge of financial services products and project management to design, develop and document solutions which put things right for our customers Work with our business subject matter experts to translate technical issues into clear, actionable updates for the business and customer centric communications Engage and represent remediation to colleagues to ensure they are suitably informed with key information that enables effective customer outcomes What is your management style? Allowing people to deliver to their full potential through autonomy but with consistent support. Remediation is a fast-paced environment and the entire team support each other as we work very collaboratively. What is the most challenging thing about this opportunity? The Remediation team makes things right for customers if they have suffered financial loss or other detriment as a result of systemic issues. We are a fast-paced team and we are working to influence change without slowing down delivery, this can definitely be challenging. What is the most exciting thing about this opportunity? There are a lot of great projects to deliver and there is opportunity to own something end to end. I also think it's a great team doing great work with a real appetite to do the best work we can and serve customers brilliantly every day. What attributes will this person display in order to be successful in this role? 8 years or more financial services experience with emphasis on process, compliance, risk or remediation. Exceptional project management capability and experience planning and delivering projects at pace in complex, regulated environments Strong mathematical, analytical, research and problem-solving skills Excellent written communication including governance papers Excellent verbal communication and facilitation across senior stakeholders Working knowledge and experience with current legislative frameworks (compliance and remediation) in New Zealand and /or Australia. We support wellbeing, flexible working and have a generous leave offering. No two days are the same. There is the opportunity for growth, learning and career development. Closing Date: 04 August 2026 We’re the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you. #J-18808-Ljbffr