Outstanding Customer Experience Change & Capability Manager

Outstanding Customer Experience Change & Capability Manager This is a permanent opportunity leading a team of five experienced specialists and playing a key role in one of Contact's most significant customer experience transformations. We support flexible working where it works for the individual, theteamand the business. Our main hubs are in Wellington, Auckland and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations to enable strong in person connection and collaboration given the proximity to key stakeholders and customer operations teams. This role will also involve regular collaboration with teams across themōtuand travel to our customer operation centres. free health insurance cover boosted KiwiSaver access to Contact Shares a ‘Good to be Home’ annual payment toward your home set up & wellbeing a trail-blazing parental leave policy twice yearly payments towards our products if you’re a Contact customer and more! Applications close on Wednesday 12th August . Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences. We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand. We have a rich community of talented people that we support to thrive at Contact. Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way. The wellbeing of our kaimahi is super important to us. We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy. At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills. Please note, only candidates with the right to live and work in New Zealand will be considered for this role. Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We’re not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We’d love to kōrero. Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. #J-18808-Ljbffr