Customer Experience Team Leader

Our client, Unison Networks Limited, owns, manages and operates the electricity distribution network that serves the Hawke’s Bay, Taupo and Rotorua regions. Unison’s vision is to lead a sustainable energy future that supports consumer’s changing energy needs, while enabling their communities to prosper for generations to come. Since their founding in 1924, they have expended as a specialist group of electricity companies delivering critical network and energy solutions across the globe. The Opportunity Reporting to Unison’s Customer Experience Manager you will: Provide hands-on leadership to a high performing team that delivers fast, responsive, and high-quality customer outcomes Ensure that customer enquiries, complaints, and complex cases are proactively managed and resolved efficiently Establish and maintain trusted relationships with key stakeholders, both internally and externally Visibly champion a “customer-first” culture across the organisation, influencing internal teams, ensuring that customer outcomes are prioritised Constantly review Unison’s systems and processes to improve how they operate and enhance the overall customer experience What You’ll Bring Relevant experienced gained in comparable Customer Experience role(s) Proven ability to lead and develop your team; provide clear direction, training and management of workloads Energetic in your approach; a passion for delivering great customer outcomes Takes ownership, drives performance, leads from the front Possess a “process improvement” mindset, tech savvy, strong systems skills Ability to build relationships and influence at all levels As a Valued Unison Team Member, You’ll Enjoy A safe and enjoyable workplace, where your safety and wellbeing are the top priority Ongoing training and career development opportunities The opportunity to work to industry best practices, with modern tools and equipment A competitive remuneration package Life, Trauma and Income Protection insurance Health Insurance for you, and discounted rates for your family Onsite gymnasium; other subsidies to assist you to enjoy an active and healthy Hawke’s Bay lifestyle Unison celebrates the diversity of its people and is committed to fostering an inclusive workplace where everyone feels a genuine sense of belonging. Only candidates who can demonstrate full current NZ working rights will be considered for this role. #J-18808-Ljbffr