Community Manager I Community Housing

Haumaru Housing provides tenancy and asset management services to 1,527 rental units throughout the Auckland region for older adults. These homes are located in 63 villages across Auckland. What is exciting about working for Haumaru Housing is the chance to make a real and positive impact on older adults’ lives. We live by our vision to be a leading provider of affordable housing for older people in New Zealand. We are passionate about our values of kindness, respect, responsiveness and accountability. Haumaru Housing is a purpose-driven partnership between Auckland Council and the Selwyn Foundation. Our focus is providing safe, secure and affordable long‑term tenancies, while creating positive and inclusive communities that support senior people to live well in the comfort and security of their home. We are looking for a compassionate, organised and community‑minded Community Manager to join our team. This role is the first point of contact for village matters and plays an important part in supporting tenants, resolving issues and helping create safe, connected communities. You will work onsite at villages connecting directly with tenants, families/whānau, service providers, community agencies and our internal facilities teams to respond to concerns, coordinate practical support and connect people with appropriate services. Success in this position requires someone who can balance empathy with structure, communicate respectfully, maintain accurate records and manage a varied portfolio of tenant and village matters in a calm and practical way. Key Responsibilities Act as the first point of contact for village matters. Resolve tenant issues, conflicts and disputes. Support tenant wellbeing through regular engagement, support and connection. Assist with emergency or incident responses when required. Provide advice on tenant rights and responsibilities. Support tenancy establishment, tenancy reviews and tenancy exits. Identify hazards and coordinate maintenance activities. Work closely with the Facilities team to support safe and compliant housing . Promote independence, positive engagement and harmonious village communities. Support health, safety and wellbeing initiatives across the portfolio. You’ll thrive in this role if you bring genuine care for people, strong relationship‑building skills and the ability to work in a structured, practical and responsive way. Experience in social housing, aged care, healthcare, community or related roles. Knowledge of the Residential Tenancies Act. Strong stakeholder engagement and conflict resolution skills. Confidence using systems and maintaining accurate records. Demonstrated empathy and experience working with older people. A practical, organised approach combined with sound judgement and initiative. Current New Zealand Driver Licence. Current First Aid Certificate (or willingness to obtain). Receive a competitive salary and benefits. Company vehicle for work related use. Make a meaningful difference in the lives of older Aucklanders. Join a values‑led organisation focused on community wellbeing. Work with a supportive and collaborative team. Enjoy a mix of office‑based work, site visits and stakeholder engagement. Be part of an inclusive organisation that values diversity and respect. A day off annually to give back to or volunteer at to a community group. Access opportunities for ongoing professional development. If you’re someone who brings heart, practical problem‑solving and a commitment to supporting people to thrive, we’d love to hear from you. #J-18808-Ljbffr