Internal Sales Representative

Jackson Electrical Industries is a leading manufacturer and supplier of portable power solutions and industrial power applications across New Zealand and Australia. We also have a highly regarded Advanced Engineering service which is much in demand across many industries from marine and aerospace, to advanced manufacturing and more. Known for our personal service and hands-on approach, Jackson Electrical places the customer’s requirements at the centre of everything we do, meeting their needs with the utmost regard for precision and safety. We pride ourselves on always being at the forefront of innovation, creating new products and services which quickly become industry standard. We are seeking a motivated and organised Internal Sales Representative to be the central hub of our sales function at our Onehunga office in Auckland. This is an excellent opportunity for someone looking to launch or build a career in B2B sales and technical product support within a respected New Zealand manufacturer. You will be the first point of contact for customer enquiries, quotes, and orders, while developing deep expertise across our innovative product range — including Lifeguard portable power solutions, OE Elsafe workspace power and cable management systems, and Hire & Service. This role is ideal for a customer-focused individual with strong administrative, communication, and organisational skills who thrives on variety and supporting a high-performing sales team. It offers a clear pathway into direct sales or business development roles as you master quoting, product application, CRM management, and the full customer journey in both direct and wholesale/channel sales environments. Full training is provided — making it a perfect stepping stone for entry-level candidates with the right attitude and transferable skills. Key responsibilities include: Customer Service & Frontline Support: Be the primary point of contact for incoming calls, emails, quotes, and product questions across all Jackson product groups. Deliver fast, friendly, and accurate support that builds strong customer relationships. Quoting, Pricing & Order Processing: Prepare accurate and timely quotes using our product configurator. Translate customer requirements into correct product selections. Enter and manage sales orders in our CRM, ensuring accuracy, margin alignment, and complete documentation. Follow up on pending quotes, back orders, and pricing requests. Sales Team Support: Provide critical support to Regional Sales & Account Managers (RSAMs) and Business Development Managers (BDMs) — preparing quotes, updating opportunities in CRM, coordinating follow-ups, handling sample requests, spec/drawing requests, and general sales administration. Manage shared sales inboxes as required. CRM & Pipeline Administration: Maintain high standards of CRM accuracy — logging tasks, updating opportunities and customer notes, tracking follow-ups, and ensuring all enquiries are captured and assigned correctly. Support sales reporting and data integrity across the team. Product Knowledge & Customer Guidance: Rapidly build comprehensive knowledge across Lifeguard, OE Elsafe, and Hire & Service. Confidently advise customers and colleagues on product suitability, options, and accessories. Support internal training initiatives and team capability development. Operations Coordination: Work closely with Operations, Production, and Dispatch teams to confirm stock availability, lead times, production scheduling, and delivery dates. Communicate proactively with customers on order status and elevate supply issues appropriately. Administration & Continuous Improvement: Maintain accurate documentation, price lists, quote templates, and order files. Contribute to improvements in systems, processes, and data quality (including configurator testing and CRM enhancements). Assist with occasional marketing tasks such as sending brochures, product sheets, or samples. Team Culture & Health & Safety: Uphold Jackson values and contribute to a positive, collaborative team environment. Demonstrate commitment to health and safety in all workplace activities and comply with relevant policies and legislation. You’ll bring: Previous experience in customer service, sales support, administration, internal sales, or a similar role within a wholesale, industrial, commercial, manufacturing, or technical environment (desirable but not essential — we provide full training and support). Strong organisational and time-management skills with the ability to juggle competing priorities, meet deadlines, and maintain high accuracy in a fast-paced environment. Excellent verbal and written communication skills — confident, professional, and clear when engaging with customers and colleagues by phone, email, and in person. A proactive, solutions-oriented mindset and genuine enthusiasm for learning technical products, sales processes, and ERP/CRM systems. Solid proficiency in Microsoft Office (especially Excel, Word, and Outlook). Experience with CRM or ERP systems (e.g. EXO) is advantageous. An interest in or aptitude for technical/electrical products, construction, or industrial sectors is a bonus. Existing right to work in New Zealand. What we offer: Competitive base salary with scope for performance-based incentives as you develop in the role. Comprehensive onboarding, product training, and ongoing development to become a confident expert across our innovative range. Clear development pathway into direct sales or business development roles — this role provides the perfect foundation and many of our successful external salespeople started here. Opportunity to work with high-quality, New Zealand-designed and manufactured products in a growing, innovative, family-owned company. Supportive team environment with close collaboration across sales, hire & service, operations, and production teams. Be part of a proud, family-owned Kiwi business with a legacy of innovation since 1977. If you’re organised, customer-focused, eager to learn, and ready to build a rewarding sales career in a hands-on New Zealand manufacturing business that sells both direct and through wholesalers — we’d love to hear from you. #J-18808-Ljbffr