Service Manager - Eastside Refrigeration - Hamilton

Service Manager - Eastside Refrigeration Ltd

Lead the Department. Own the Outcome. Build the Team.

At Eastside Refrigeration, we're not just fixing refrigeration and HVAC systems-we're keeping businesses operating, and customers comfortable across the Waikato.

With a team of around 30 skilled professionals and a reputation built on quality, service, and relationships, we're looking for an experienced Service Manager to lead our Service, Maintenance, and Domestic Installation divisions.

This is the perfect opportunity for an experienced service leader ready to take full ownership of a growing department, reporting directly to the General Manager.

About the Role:

As our Service Manager, you'll be responsible for the leadership, performance, and profitability of our Service, Maintenance, and Domestic Installation divisions across the Hamilton area.

You'll drive the day-to-day operation of the department-overseeing scheduling and resourcing, developing your team, managing key customer relationships, and ensuring work is delivered safely, profitably, and to a high standard.

This is a senior, hands-on leadership role where your decisions directly shape the department's success.

Key responsibilities include:

Leading the day-to-day operation of the Service, Maintenance, and Domestic Installation divisions

Managing technician productivity, scheduling, and resource allocation

Ensuring maintenance contracts and installations are delivered on time, safely, and profitably

Driving first-time fix rates and reducing call-backs and rework

Building and maintaining strong relationships with key customers

Managing departmental financial performance, including margins, WIP, and invoicing

Leading, coaching, and developing your service and installation team

Driving best-practice use of Simpro across the department

Promoting a strong health & safety culture, including audits and toolbox meetings

Supporting recruitment, succession planning, and apprenticeship pathways

What We're Looking For

We're interested in an experienced operations leader who combines strong technical understanding with commercial acumen and natural leadership.

You may currently be a:

• Service Manager
• Operations Manager (trade services)
• Senior Service Supervisor ready to step up
• Branch Manager (HVAC, Refrigeration, or Electrical)
• Field Services Manager

To succeed you'll have:

5+ years' experience in HVAC&R, refrigeration, mechanical services, or a related trade services industry

Proven leadership experience managing operational teams

Strong understanding of service and maintenance delivery

Financial and commercial acumen

Experience using Simpro or comparable field service software

Strong organisational and planning skills

Excellent communication and customer relationship skills

Why Join Eastside Refrigeration?

We know great people are the foundation of our success, so we invest heavily in our team.

What we offer:

• Competitive remuneration package
• Company vehicle
• Mobile phone and laptop
• Career progression opportunities
• Ongoing training and development
• Supportive, experienced leadership team
• Strong team culture and social environment
• Stable, established Waikato business
• Genuine autonomy to lead and shape the department's success

The Opportunity

This role offers genuine ownership of a growing service and installation business, with the autonomy to shape how the department runs while reporting directly to the General Manager.

If you're ready to lead from the front, drive performance, and be part of a company that values integrity, accountability, teamwork, and excellence-we'd love to hear from you.

Only New Zealand Citizens/Permanent Residents who reside within New Zealand will be considered for this role