Head of Customer Insight & Value

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Mitre 10 has been a part of New Zealand'shome improvement culture since 1974. An award-winning success story, inspiringKiwi to love where they live, work and play with our home improvement, gardenand trade offer.

We’re transforming how weunderstand, engage and create value for our customers.

As part of an exciting businesstransformation, we're looking for a strategic and commercially-mindedHead of Customer Insight &Value to champion customer-led growth, leveraging data and insights to unlock value and shape investment decisions across the business.

Reporting to the ChiefCustomer & Growth Officer, this role will be responsible for unlockinggrowth opportunities through deep customer understanding, advanced analytics,behavioural insights and value-based decision making. You'll help shape how wegrow customer loyalty, engagement, retention and lifetime value.

What You'llBe Doing

As our Head of Customer Insight& Value, you'll be the strategic and analytical engine behind customer-ledgrowth across the business.

You’ll:

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• Lead the development of customersegmentation, value models and lifecycle frameworks.
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• Build a deep understanding of customerbehaviours and growth opportunities across all channels.
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• Translate complex customer data intocompelling commercial insights that influence executive decision-making.
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• Champion customer value economics acrossthe organisation, embedding customer lifetime value into investment andgrowth decisions.
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• Develop and optimise loyalty andengagement strategies that drive retention, frequency, spend and share ofwallet.
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• Lead cross-functional initiatives thatturn insights into measurable business outcomes.
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• Build and develop a high-performing teamof customer insight and analytics professionals.
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• Partner with senior leaders across thebusiness to shape strategy and prioritise investments for maximum customerand commercial value.
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What You’llBring

We're looking for a strategicleader who combines commercial acumen with a deep understanding of customeranalytics and value creation.

You’ll likely bring:

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• Significant leadership experience incustomer insight, analytics, CRM, engagement or customer value management.
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• Expertise in customer segmentation,customer lifetime value (CLV), behavioural analytics and value modelling.
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• Experience working with customer dataplatforms, analytics tools and CRM ecosystems.
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• A proven track record of using customerinsights to deliver tangible commercial outcomes.
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• Strong financial and commercial literacy,including ROI measurement and investment prioritisation.
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• Exceptional stakeholder management skillsand the ability to influence at senior executive level.
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• Experience building and leadinghigh-performing teams through growth and change.
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• A passion for innovation and finding newways to create customer and business value.
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Why you’ll love working with us:

We genuinely care about our people, and we’recommitted to helping you thrive, at work and outside of it. You’ll enjoy:

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• Mitre 10 team member discounts
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• Attractive package
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• Flexible working options
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• Birthday leave (your special day off, on us!)
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• Life and trauma insurance
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• One paid wellness day per year.
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Ifyou're passionate about turning data into commercial outcomes and influencingstrategy at an enterprise level, we'd love to hear from you.

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