Head of Growth & Conversion

Mitre 10 has been a part of New Zealand'shome improvement culture since 1974. An award-winning success story, inspiringKiwi to love where they live, work and play with our home improvement, gardenand trade offer.

As part of an exciting businesstransformation, we're evolving how we attract, convert and retain customers,and we're looking for an exceptional Head of Growth & Conversion tolead this critical function, shaping the strategies, channels and experiencesthat turn customer demand into sustainable commercial growth.

Reporting to the ChiefCustomer & Growth Officer, you'll own the end-to-end growth agenda,leading demand generation, conversion optimisation and revenue performanceacross both digital and physical channels. Working closely with leaders acrossCustomer & Growth, you'll use data, insight and experimentation to identifyopportunities, remove friction and deliver measurable business results.

As our Head of Growth &Conversion, you'll lead the strategy, performance and optimisation of thecustomer growth engine across Mitre 10.

You'll:

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• Define and execute the end-to-end demandgeneration strategy across all customer channels.
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• Drive conversion performance across thecustomer funnel, from acquisition through to purchase.
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• Lead growth marketing, campaignactivation and performance marketing initiatives that deliver measurablecommercial outcomes.
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• Own e-commerce trading performance andsupport sustainable revenue growth.
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• Establish clear growth, conversion andperformance frameworks.
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• Identify and remove barriers in thecustomer journey to improve engagement and conversion rates.
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• Partner closely with Customer Insight& Value and Proposition & Experience leaders to maximise growthopportunities.
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• Build and develop a high-performing teamfocused on growth marketing and conversion optimisation.
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• Significant leadership experience ingrowth, customer acquisition, digital marketing, e-commerce or commercialperformance roles.
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• A proven track record of deliveringrevenue growth and optimising ROI.
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• Deep expertise in customer acquisition,demand generation and conversion optimisation across digital and physicalchannels.
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• A strong understanding of the end-to-endcustomer journey and the drivers of customer growth.
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• Experience leveraging analytics,experimentation and performance data to guide decisions and improveoutcomes.
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• Strong commercial acumen and the abilityto balance short-term results with long-term sustainable growth.
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• Exceptional stakeholder management andinfluencing skills.
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• A passion for building high-performingteams and fostering a culture of accountability, curiosity and continuousimprovement.
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We genuinely care about our people, and we’recommitted to helping you thrive, at work and outside of it. You’ll enjoy:

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• Mitre 10 team member discounts
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• Attractive package
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• Flexible working options
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• Birthday leave (your special day off, on us!)
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• Life and trauma insurance
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• One paid wellness day per year.
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If you'repassionate about growth, conversion, customer acquisition and deliveringmeasurable commercial outcomes, we'd love to hear from you.

Location: Auckland, Rodney & North Shore, North Shore - Support Centre