Head of Monetisation & Customer Partnerships

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. As part of an exciting business transformation, we\'re creating new capabilities that unlock greater value from our customer ecosystem. We\'re looking for an innovative and commercially astute Head of Monetisation & Customer Partnerships to lead a newly evolved function focused on developing new revenue streams, strategic partnerships and customer‑led commercial opportunities. Reporting to the Chief Customer & Growth Officer , you\'ll identify, develop and scale monetisation opportunities across our retail, digital and trade channels. From retail media and supplier-funded growth models to strategic partnerships and audience monetisation, you\'ll create commercial solutions that deliver value for our customers, partners and business. What You\'ll Be Doing You\'ll: Lead the development and growth of retail media capabilities, including audience targeting, campaign monetisation and supplier engagement. Develop customer monetisation frameworks and scalable commercial models Build and manage strategic partnerships with suppliers, brands and third parties to drive mutual value and revenue growth. Turn customer data and behavioural insights into marketable products and commercial opportunities. Identify new ways to monetise loyalty, engagement and customer relationships. Establish governance and best practice frameworks for the responsible and compliant use of customer data. Partner closely with Customer & Growth leaders to align commercial opportunities with customer value and experience. Measure, optimise and scale initiatives to maximise performance, ROI and long-term growth. Build and lead a high-performing team focused on innovation, partnerships and commercial outcomes. What You\'ll Bring Leadership experience in commercial partnerships, retail media, monetisation, media sales, customer strategy or related fields. Proven success building and scaling revenue streams from customer audiences, engagement or data assets. Experience developing and managing strategic partnerships that deliver measurable commercial outcomes. Strong understanding of customer segmentation, targeting and the commercial application of customer data. Knowledge of advertising, retail media or digital ecosystem monetisation models. Strong commercial acumen, including revenue forecasting, ROI measurement and business case development. Exceptional stakeholder management and influencing skills. A passion for innovation and uncovering new growth opportunities. Why you\'ll love working with us: Mitre 10 team member discounts Attractive package Flexible working options Birthday leave (your special day off, on us!) Life and trauma insurance One paid wellness day per year. If you\'re excited by the challenge of creating new revenue streams, building strategic partnerships and delivering innovative commercial solutions, we\'d love to hear from you. #J-18808-Ljbffr