Head of Network Performance & Optimisation

Mitre 10 has been a part of New Zealand'shome improvement culture since 1974. An award-winning success story, inspiringKiwi to love where they live, work and play with our home improvement, gardenand trade offer.

As part of an exciting businesstransformation, we're strengthening how we optimise and grow our retailnetwork. We're seeking a commercially astute Head of Network Performance& Economics to lead a critical function responsible for maximising theperformance, productivity and profitability of our retail network acrossstores, channels and locations.

Reporting to the Chief Retail & NetworkPerformance Officer, you'll provide the insight, analysis and strategicthinking that informs where we invest, optimise, grow and evolve our network.Working at the intersection of retail operations, finance and commercialstrategy, you'll ensure our physical and omnichannel network delivers strongcustomer outcomes while operating efficiently and sustainably.

What You'llBe Doing

You'll:

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• Own the performance framework for the retail network, includingsales, margin, productivity, conversion and cost-to-serve metrics.
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• Lead the development of network economics models, including storeprofitability, catchment analysis and return on investment assessments.
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• Analyse network performance across stores, formats and channels toidentify growth, optimisation and improvement opportunities.
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• Develop store segmentation frameworks and define the role of storeswithin the broader network.
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• Drive initiatives that improve store productivity, operationalefficiency and overall profitability.
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• Lead forecasting and demand modelling to support network planningand resource allocation.
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• Partner with supply chain and digital teams to optimise omnichannelfulfilment and customer experience.
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• Establish performance benchmarks and reporting frameworks thatsupport data-driven decision-making.
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• Build and lead a high-performing team focused on analytics,performance management and network optimisation.
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What You'llBring

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• Leadership experience in retail network performance, storeoperations analytics, commercial finance or a related field.
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• Deep expertise in store profitability modelling, cost-to-serveanalysis and return on investment assessments.
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• Experience in network planning, catchment analysis, siteoptimisation and footprint strategy.
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• Strong understanding of retail performance drivers including salesproductivity, conversion, labour efficiency and basket size.
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• Experience in forecasting, scenario modelling and strategicplanning.
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• Knowledge of omnichannel retail models and fulfilment economics.
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• Exceptional stakeholder management skills with the ability toinfluence senior leaders across multiple functions.
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• A track record of delivering measurable improvements inproductivity, efficiency and profitability.
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Why you’ll love working with us:

We genuinely care about our people, and we’recommitted to helping you thrive, at work and outside of it. You’ll enjoy:

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• Mitre 10 team member discounts
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• Attractive package
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• Flexible working options
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• Birthday leave (your special day off, on us!)
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• Life and trauma insurance
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• One paid wellness day per year.
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If you'repassionate about combining commercial strategy, analytics and operationalexcellence to improve business performance, we'd love to hear from you.

Location: Auckland, Rodney & North Shore, North Shore - Support Centre