Credit Officer

Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team:

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• Team discount at Bunnings and other Wesfarmers brands including Kmart
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• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
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• 12 weeks paid parental leave, regardless of gender
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• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
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We’re looking for a Credit Officer to join our Credit team at the Bunnings Support Centre in Ellerslie. This is a customer-focused role where you’ll be the first point of contact for our PowerPass Trade customers, helping them manage their accounts and providing support with payments, invoices and credit-related enquiries. You'll spend much of your day connecting with customers over the phone, building relationships, resolving issues and working with customers to find practical payment solutions. If you're confident handling both inbound and outbound calls and enjoy having meaningful conversations with customers, this could be the perfect next step.

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• Managing a high volume of inbound and outbound customer calls
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• Contacting customers regarding overdue accounts and discussing payment arrangements
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• Providing support and guidance on account balances, invoices and payment enquiries
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• Building strong relationships with PowerPass Trade customers through professional and empathetic communication
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• Investigating and resolving customer account queries and credit claims
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• Working closely with internal teams to deliver positive customer outcomes
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• Maintaining accurate customer and account information across multiple systems
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• You'll thrive in a fast-paced environment where customer service is at the heart of what you do.
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• You're a confident communicator who enjoys speaking with people, can navigate challenging conversations professionally, and takes pride in delivering positive customer experiences.
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• You'll need previous experience in a customer service, contact centre, collections, accounts receivable or credit role (advantageous)
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• Confidence handling inbound and outbound phone calls
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• The ability to have professional conversations around payments, overdue accounts and debt recovery
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• Strong communication, negotiation and relationship-building skills
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• A calm, empathetic and solution-focused approach when dealing with customers
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• Confident computer skills and the ability to learn new systems quickly
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• Strong organisational skills, attention to detail and the ability to manage competing priorities
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• Understanding of the Commercial PowerPass offer (preferred)
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Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong. We love the diversity across our teams, brought together in an inclusive culture guided by our values.

We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities.

Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

If you need any adjustments, just let us know - we’re here to help.

If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you.

For support, contact us at [email protected].

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference.

By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together.

Please note if you are offered a role with us, background checks may be required.

If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

We are the leading retailer of home improvement and outdoor living products in Australia and New Zealand, and a major supplier to project builders, commercial tradespeople and the housing industry.

Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service.

Our Team Members are the soul of our business, and bring this vision to life every day in our stores throughout Australia and New Zealand.

"We're building the best ... our team makes it happen".

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions.

We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.

A diverse and inclusive team makes everyone feel valued, respected and connected at work.

We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.