Job Description
Phocas Software, a profitable SaaS company, is seeking a 1st line Customer Support Analyst to help customers feel confident using our MS SQL server-based Planning and Analytics software. You will be at the forefront of delivering great experiences as we build AI-assisted workflows and scale globally. Requirements include 2+ years in support, strong communication, SQL basics, and genuine curiosity about AI. You’ll use TeamViewer, VPN, RDP, Pylon, and HubSpot to manage cases and knowledge. #J-18808-Ljbffr
