Tuitui | Customer Support Administrator

Teaching Council of Aotearoa New Zealand – Wellington Central, North Island Matatū Aotearoa | Teaching Council of Aotearoa New Zealandis the professional body forkaiako | teachersacross the motu, supporting the profession from early childhood through to secondary education in both English and Māori medium settings. We work with and for around150,000 registered and certificated teachersin Aotearoa. We are deeply committed tohonouring Te Tiriti o Waitangianduplifting the status and mana of the teaching profession. Our Wellington CBD office offers stunning views ofTe Whanganui-a-Tara, just steps from the Railway Station. We foster a collaborative and supportive culture, with opportunities for professional development and career growth. Mō te tūranga | About the role Our Te Ohu Aroākapa | Contact Centre team are looking for a motivated and customer-focused Tuitui | Customer Support Administrator to join their high-performing team on a fixed-term basis, providing parental leave cover. This is a dynamic, front‑line role where no two days are the same. You’ll support a passionate, customer‑focused team dedicated to improving outcomes for learners across Aotearoa. As the first point of contact for our kaiako | teachers, you’ll respond to queries across a range of channels (phone, email, online chat) on topics including teacher registration and certification, and competence and conduct processes. You’ll play a key role in providing accurate, timely and professional advice in line with legislation and policy while ensuring every teacher receives an excellent customer experience. This is a varied and rewarding role where you will: Provide accurate, timely, and authoritative advice across a wide range of Teaching Council functions. Support customers through registration, practising certificate, and application processes. Interpret and apply Council policies, processes, and regulatory requirements. Resolve complex and sensitive enquiries with professionalism, empathy, and sound judgement. Maintain accurate customer records and ensure compliance with privacy and information management requirements. Identify opportunities to improve customer service, systems, and processes. This role offers a unique opportunity to develop a deep understanding of the education sector and build relationships across the organisation while making a meaningful contribution to New Zealand's teaching profession. You are passionate about helping people and thrive in a fast-paced, high-volume customer service environment. You enjoy solving problems, learning new things, and providing outstanding service, even when dealing with complex or challenging situations. To be successful in this role, you will ideally bring: Minimum 12 months of experience in a fast-paced customer centric environment, either in a contact centre or similar customer service role Strong competency of Tikanga, Te AoMāori, Te Tiriti o Waitangi principles and Te Reo Māori and knowledge of Pasifika cultures would be an advantage Ability to interpret and apply policies, procedures, or regulatory requirements Strong written and verbal communication skills, with the ability to tailor information to different audiences. Excellent attention to detail and ability to maintain accurate records. Strong problem-solving skills and a commitment to continuous improvement. Please note: This role is being advertised both internally and externally. We are committed to a fair and transparent recruitment process and encourage applications from all suitably qualified individuals. Shortlisting and interviews may take place before the advertised closing date. You must be legally entitled to work in Aotearoa New Zealand. We can only consider applications from candidates who hold NZ Permanent Residency or Citizenship. Appointment is subject to criminal record checks, reference and background checks, and psychometric testing. Applications close5pm, Monday 10 August 2026. #J-18808-Ljbffr