Customer Engagement Officer

Helping people is at the core of who we are. As Australia’s top non-bank lender, we’ve spent decades providing free-thinking and innovative loans and have assisted over 500,000 individuals in achieving financial stability. Our range of flexible, tailored products and our dedication to creating outstanding customer experiences are at the heart of what we do. We are a collaborative and vibrant community, driven by our core values. Our vision of leading the finance sector with innovative thinking is guided by FLAIR, our five key principles of being Fair, Learning, Accountable, Invested, and Resourceful. These values shape our perspective, interactions with customers, and relationships with one another. The Opportunity We are looking for a detail-oriented and highly organised individual to join our team. This is a fast-paced role that plays a critical part in supporting our brokers and ensuring loan applications move smoothly through the assessment process. You\'ll play an important role in supporting our Credit team by processing loan applications, maintaining accurate loan data, completing credit checks, and communicating with brokers to ensure applications are submitted correctly and efficiently. What Your Day Might Look Like Processing loan applications and maintaining accurate records within our CRM system. Completing credit checks and ensuring all required documentation is received and recorded correctly. Communicating with brokers to obtain information, provide updates, and support the progression of applications. Reviewing application data for accuracy, completeness, and quality. Identifying and resolving missing information or data discrepancies. Supporting the Credit team with administrative tasks and continuous process improvements. About You Have exceptional attention to detail and take pride in producing accurate, high-quality work. Be comfortable working with large volumes of data and administrative tasks. Have strong verbal and written communication skills, with the confidence to liaise professionally with brokers and internal stakeholders. Be highly organised, with the ability to manage competing priorities and meet deadlines. Have experience using CRM systems and Microsoft Office applications. Enjoy working in a team environment while also being able to work autonomously. Be proactive, adaptable, and committed to continuous improvement. At Liberty, we take pride in fostering a workplace where everyone can bring their true authentic selves. Our free-thinking, diverse and inclusive culture is something we celebrate daily. We are deeply committed to gender equality, disability support, LGBTQIA+ inclusion, mental health awareness, and religious and cultural diversity. As we help people achieve financial stability, we also honor the contributions of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities. Our dedication to diversity and inclusion extends throughout our workforce and community initiatives. We\’re proud to be recognized by Work180 and certified as a B Corporation. Being named Employer of the Year at the Women in Finance Awards in 2021 and 2023 and Employer of Choice Winner for 2023 at the Australian Business Awards, reflects our ongoing commitment to making Liberty the best place to work. We believe that beyond competitive financial rewards, it\'s the thoughtful, small touches that truly make a difference in supporting our team\'s needs and well-being.- we provide access to a large number of great benefits such as: Wellness perks including, gym subsidies, free counselling, flu vaccinations, health-checks, massages and private health We are social with monthly themed lunches and events, EOY and EOFY parties, and corporate casual dress Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more An opportunity to give back to the community with our Lend-A-Hand initiatives Fantastic growth and career progression opportunities with access to online development courses There\'s more?! Yes we have coffee, daily fruit, lunch and constant snacks available anytime! Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability. Only shortlisted candidates will be contacted. #J-18808-Ljbffr