IT Operations and Support Specialist

Datamars is looking for an experienced IT Operations and Support Specialist (L2-L3) to join our growing IT team. This is an exciting opportunity for a technically capable, customer-focused IT professional who enjoys working across infrastructure, systems administration, end-user support, cybersecurity, and project delivery. You'll combine hands-on operational support with infrastructure management and continuous improvement initiatives, helping ensure our technology environment remains secure, reliable, scalable, and fit for purpose. Supporting users across New Zealand, Australia and the wider APAC region, you'll play a key role in maintaining the technology that enables our teams to succeed every day. IT Operations and Support Specialist Datamars is looking for an experienced IT Operations and Support Specialist (L2-L3) to join our growing IT team. This is an exciting opportunity for a technically capable, customer-focused IT professional who enjoys working across infrastructure, systems administration, end-user support, cybersecurity, and project delivery. You'll combine hands-on operational support with infrastructure management and continuous improvement initiatives, helping ensure our technology environment remains secure, reliable, scalable, and fit for purpose. Supporting users across New Zealand, Australia and remote teams within the region, you'll play a key role in maintaining the technology that enables our teams to succeed every day. The Opportunity Reporting to the IT Infrastructure and Security Manager APAC , you'll work closely with local and regional IT teams, business stakeholders, and external technology partners to deliver outstanding support and operational excellence. This role offers significant variety, from resolving complex technical issues and administering core infrastructure, to supporting projects that improve security, performance, business continuity, and user experience. You'll be part of a collaborative and supportive team while gaining exposure to a diverse enterprise technology environment. Key Responsibilities Monitor, maintain, and support Datamars’ server, network, infrastructure, and end-user technology environments. Administer core platforms including Active Directory, Azure AD, Microsoft 365, phone systems, MDM, and related services. Provide responsive Level 1–3 support to users across New Zealand, Australia, and remote teams within the region. Troubleshoot and resolve issues across desktops, applications, networks, hardware, mobile devices, printers, Windows, Microsoft 365, and infrastructure services. Support cybersecurity, backup, disaster recovery, business continuity, vulnerability management, and operational security activities. Maintain clear technical documentation, procedures, and system configuration records. Work with vendors, service providers, IT teams, and business stakeholders to resolve issues and deliver a great user experience. Contribute to infrastructure upgrades, system implementations, technology rollouts, business systems support, and local, regional, and global IT initiatives. In this role, you'll have the chance to make a practical impact across day-to-day operations while contributing to technology improvements that support teams across the region. About You We're looking for someone who enjoys solving problems, takes ownership, and thrives in a fast-paced environment where no two days are the same and is willing to pitch in to meet team goals. To be a success in this role you will bring: IT degree, diploma or equivalent industry experience Experience in a broad IT support, systems administration, or infrastructure support role Strong troubleshooting/analytical skills across desktop, network, and server technologies Experience supporting Microsoft Windows environments and Microsoft 365 Knowledge of Active Directory, Azure AD and hybrid Microsoft environments Understanding of networking, routing, switching, and firewall technologies Experience supporting mobile devices and endpoint management solutions Experience with backup and recovery platforms (Veeam experience advantageous) Strong customer service, communication, and relationship-building skills Ability to prioritise competing demands and work effectively across support and project activities A proactive mindset with a desire to learn and continuously develop Experience supporting remote users and distributed teams Full New Zealand Driver Licence Advantageous Experience Linux server administration macOS support Systems monitoring platforms Manufacturing, supply chain, or operational business environments Information security and infrastructure project experience About Datamars Datamars has supported the everyday needs of livestock farming across New Zealand and Australia for more than 30 years. We work alongside farmers to develop innovative, award-winning technology solutions that help solve real-world farming challenges. Our trusted portfolio of brands includes Tru-Test, Zee Tags, Speedrite, Prattley and NJ Phillips . Together, these brands provide integrated livestock management solutions used by customers across New Zealand, Australia and around the world. As part of a global organisation operating in more than 21 countries, you'll have the opportunity to work within an international business while contributing to meaningful local outcomes and collaborating with teams around the world. Our Values Be Passionate | Aim to Excel | Respect One Another | Strive for Performance | Be Empowered Employee Benefits Career growth through hands-on exposure to local and global technology projects Supportive team environment with excellent learning opportunities Flexible working arrangements Birthday leave Employee Assistance Programme (EAP) Reward and Recognition Programme Opportunity to work for a global technology leader in the Agri-Tech sector If you're looking for a role that combines infrastructure, support, cybersecurity, systems administration, and project work within a global Agri-Tech organisation, we'd love to hear from you. For further insight into our business, products and brands visit: www.livestock.datamars.com www.datamars.com Follow us on LinkedIn: https://www.linkedin.com/company/datamars-sa/ #J-18808-Ljbffr