Online Sales Consultant - BYD Newmarket

Andrew Simms Group is one of New Zealand's leading automotive dealer groups, representing some of the world's most respected automotive brands. As BYD, the world's fastest-growing electric vehicle brand continues to grow in New Zealand, we're looking for a customer-focused Online Sales Consultant to join our Business Development Centre (BDC) located in Newmarket. This is an exciting opportunity to be the first point of contact for customers beginning their BYD ownership journey. You'll play a key role in creating exceptional first impressions, helping customers explore the BYD range, coordinating test drives, and supporting them through the early stages of the purchasing process. If you're passionate about delivering outstanding customer experiences, enjoy sales, and thrive in a fast-paced environment, we'd love to hear from you. About The Role As a BYD Online Sales Consultant, you'll manage inbound customer enquiries across phone, email and live chat, providing accurate information while guiding customers towards booking a test drive or product demonstration. Working closely with our Retail Team, Business Managers and Product Specialists, you'll ensure every customer receives a seamless, professional experience from their first enquiry through to their dealership visit. Your responsibilities will include: Responding promptly to customer enquiries via phone, email and live chat. Providing customers with accurate information about the BYD vehicle range and ownership experience. Explaining the vehicle purchasing and pre-order process. Booking and coordinating test drives, product demonstrations and helping to meet daily test drive KPI's. Following up with customers after their test drive to maintain engagement. Creating and maintaining accurate customer records within our CRM system. Recording customer interactions, notes and next steps to ensure seamless communication across the sales team. Building strong relationships with customers while identifying opportunities to progress enquiries towards a vehicle purchase. Working collaboratively with the wider sales team to deliver an exceptional customer experience. Assisting management and other team member to fufil other duties as required What We're Looking For We're looking for someone who enjoys talking to people, is motivated by delivering excellent customer service, and has the confidence to turn enquiries into appointments and sales opportunities. Ideally, you'll have: Previous experience in a customer service or customer-facing role (minimum 18-months experience). Sales experience (preferred but not essential). Excellent verbal and written communication skills. Strong relationship-building and interpersonal skills. Outstanding organisational and time management abilities. High attention to detail and accuracy. Good computer literacy and experience using Microsoft Office. Experience using CRM systems (advantageous). A positive, proactive attitude with a genuine desire to help customers. A passion for the automotive industry and emerging vehicle technology. A full and clean New Zealand driver's licence. Why Join Andrew Simms Group? This is an exciting opportunity to join one of New Zealand's leading automotive groups and represent one of the world's most innovative automotive brands. We offer: A permanent, full-time position with a stable and growing business. Ongoing manufacturer training and genuine career development opportunities. A supportive, collaborative and high-performing team environment. The opportunity to work with the world's fastest-growing electric vehicle brand. Competitive remuneration with performance incentives. Modern facilities and the backing of one of New Zealand's most respected automotive groups. This role operates on a five-day working week, with a roster that includes working every second weekend. If you're passionate about customer service, enjoy building relationships, and want to play an important role in helping customers discover the future of driving, we'd love to hear from you. #J-18808-Ljbffr