Senior UX/UI Designer

Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose. Taking care of tomorrow: connecting people and place today. This pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand. We're looking for a Senior UX/UI Designer to lead the design of intuitive, accessible customer experiences across Mercury's digital channels. You'll work across complex products and end-to-end journeys — from research and journey mapping through to wireframes, prototypes, and polished interface design — partnering closely with product, tech, content, and analytics teams to shape experiences that make self-service, engagement, and channel shift easier for our customers. If you enjoy solving real customer problems with smart, buildable design, we'd love to hear from you. Tāu e mahi ai | What you'll be doing Own and lead the design of intuitive, accessible, and effective digital experiences across Mercury's digital channels. Translate customer needs, business objectives, data, and technical considerations into clear, strategic UX/UI direction. Lead cross-functional research, usability testing, and insight-led design to define customer problems and opportunities. Own delivery of journey maps, user flows, wireframes, prototypes, and detailed interface designs. Own and evolve Mercury's design systems, UX/UI frameworks, and reusable components and patterns. Lead workshops, design reviews, and stakeholder conversations across product, technology, and content teams. Use analytics, experimentation, and post-launch insights to drive continuous improvement of digital experiences. Tāu ka kawe mai | What you'll bring With 10+ years' experience and a strong portfolio to show for it, you'll bring evidence-based thinking, strong stakeholder influence, and genuine craft to a role that also helps shape Mercury's broader design systems and UX maturity. A strong portfolio demonstrating end-to-end ownership of UX/UI design across complex digital products, services, or journeys. Proven experience creating journey maps, user flows, wireframes, prototypes, and reusable design patterns. A track record of applying research, usability testing, data insight, and behavioural feedback to shape design decisions. Strong stakeholder influence, with confidence leading workshops and communicating design rationale. Proficiency with tools such as Figma, Lucid, Miro, Jira, or Confluence. A good understanding of agile delivery, content design, brand application, and design system practices. A relevant tertiary qualification in UX, interaction, product, or service design is desirable. Additional 5 days leave per annum (MyDays) $400 one off tax-free payment towards setting up your home office Offers on electricity and telco - if you're a Mercury customer, you can enjoy some great discounts on your electricity and telco bill A diverse workplace where your unique abilities and talents will be recognised and encouraged Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave The opportunities, career paths and facilities associated with working for one of New Zealand's largest multi-utility providers Flexible working policy - The autonomy and trust to work flexibly from our purpose-built premises and from home, recognising the value of this flexibility in the modern world Discounted health insurance and free life and income insurance Excellent well-being programme including up to $100 annual check ups and confidential assistance programme Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued. Every voice has its place – and together, we thrive. At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren't sure if you meet all of the criteria. A full position description is available below. Applications close 3rd August 2026 at 5:00pm. Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly. #J-18808-Ljbffr