Administration & Clinic Services Leader

Fertility Associates – Auckland, North Island Own the function that keeps our clinic running smoothly Fertility Associates is looking for an experienced Administration & Clinic Services Leader to lead this critical function within our busy Auckland clinic. This is more than an administration leadership role. It's an opportunity to lead a diverse team, influence the patient experience, support clinical delivery, and help shape how our clinic operates day-to-day. What you'll be responsible for You'll provide leadership across a broad portfolio of responsibilities including: Team leadership Lead, coach, and develop a multi-skilled team across administration, reception, medical secretarial support, scheduling, enrolments, and accounts Foster a collaborative, high-performing team culture Drive engagement, accountability, and service excellence Patient services and clinic administration Lead the delivery of patient services and clinic administration, ensuring a seamless experience for patients and effective support for clinicians Oversee key administrative functions including patient enquiries, scheduling, reception, medical administration, accounts, and clinic support services Coordinate the administrative resources, systems, and relationships that help the clinic operate efficiently day-to-day Support the Clinic Manager with clinic-wide initiatives, supplier and facilities coordination, operational requirements, and continuous improvement activities Drive high standards of service, organisation, and operational effectiveness across the clinic Quality and continuous improvement Contribute to audit and quality activities Maintain high standards of documentation and administrative compliance Identify opportunities to streamline processes and improve service delivery Manage designated operational expenditure and purchasing Monitor clinic-related administrative costs Support effective resource planning and budget management What success looks like In this role, success means: A highly engaged and capable team A seamless experience for patients Strong partnerships with clinicians and stakeholders Efficient, well-organised clinic administration services Continuous improvement across systems, processes, and service delivery About you We're looking for an experienced leader who enjoys balancing people leadership with operational responsibilities. You’ll bring 5+ years of proven leadership experience within administration, healthcare support services, customer service, or a similar process driven environment Strong organisational and coordination skills The ability to manage multiple priorities in a fast-paced environment A proactive approach to problem-solving and continuous improvement Confidence building relationships across all levels of an organisation Most importantly, you'll be a practical, approachable leader who enjoys developing people, creating structure, and helping teams perform at their best. Why Fertility Associates? For more than 37 years, Fertility Associates has helped people across Aotearoa New Zealand grow their families. We're proud to combine world-class clinical expertise with genuine compassion, supporting patients through one of the most significant journeys of their lives. Our values of Care | Tiaki, Responsiveness | Te Whakautu, and Excellence | Kairangi guide everything we do, and we're committed to creating an inclusive workplace where everyone feels valued and supported. 5 weeks annual leave Birthday leave Free on-site parking Discretionary performance bonus Christmas slowdown period A supportive and purpose-driven team environment We value the breadth of knowledge and experience a diverse workforce brings to our organisation and strive to be an inclusive team where everyone feels welcome and appreciated. We encourage applicants from all backgrounds, age, gender identity, sexual orientation, ability, and religion to apply. We are proud to be a Rainbow Tick certified organisation through Toitū Takatāpui. #J-18808-Ljbffr