Property Management Coordinator

Gralin Property Management – Auckland, North Island Gralin Property Management Ltd is looking for an organised, proactive and customer-focused Property Management Coordinator to join our friendly team in Royal Oak. This is an exciting and varied role supporting the day-to-day operations of our busy property management office. While the role includes basic accounts administration such as invoice processing, accounts payable and accounts receivable, the primary focus is office administration, customer service, marketing support and assisting our property management team. Experience with property management industry is an advantage, but not essential. We provide full training, ongoing mentoring, and support, so we're looking for the right attitude and willingness to learn rather than prior industry experience. Key responsibilities Provide administration support to our property management team Answer incoming calls and assist with customer enquiries Process invoices, supplier payments and owner disbursements Maintain landlord, tenant and supplier records Perform basic accounts administration including accounts payable, accounts receivable and bank reconciliations Prepare documentation and maintain office records Assist with company marketing, including WeChat, RedNote (Xiaohongshu) and other social media platforms Support property managers with inspections, maintenance coordination and tenancy administration when required Assist with rent and water arrears follow-up Help ensure the office operates efficiently every day About you Native-level Mandarin Chinese (spoken and written) is essential, as the role involves daily communication with our Mandarin-speaking landlords, tenants and business partners. Excellent communication and organisational skills Excellent written and spoken English Strong attention to detail Confident using Microsoft Office (Word, Excel and Outlook) Legal right to work in New Zealand Positive attitude, initiative and willingness to learn Previous experience in office administration, customer service or property management is an advantage About us Gralin Property Management Ltd is a respected and growing residential property management company. REINZ Accredited Property Management Agency established in 2008 with over 18 years of industry experience. We offer a friendly and supportive team environment with ongoing training and professional development, and genuine long-term career opportunities. Competitive salary based on experience Company phone and desktop computer Paid annual leave and public holidays Supportive and friendly team culture Ongoing training and mentoring Modern Royal Oak office Long-term career opportunities within the property management industry #J-18808-Ljbffr