Hybrid Customer Service - Call Centre Operator

NZ Roadside Assistance Ltd - North Shore, North Island NZ Roadside Assistanceprovides emergency roadside assistance, accident management and other assistance related services to drivers across New Zealand 24/7. NZ Roadside Assistance is looking to expand our talented, supportive and critical Customer Service team. We provide a fun environment within a business that is on a high growth path with exciting new opportunities ahead. What is the Opportunity? Are you an experienced customer service agent looking for a new challenge? Do you enjoy a fast pace? Want to be able to work from the comfort of your own home? How would you like 3 days off per week? Due to company expansion, we are looking for a customer-focused and self-motivated professional to join our relaxed, friendly and supportive team. NZ Roadside Assistance is a leading provider offering unique customer assistance and roadside programs to a range of different clients across Insurance, Rental and Retail sectors. We are a unique specialized call center with a difference. You will be providing assistance for people with vehicle breakdown, accident management and general customer assistance programs. You will be integral in building lasting relationships with the company's clients, customers and service providers. As this job does allow for hybrid work during weekend shifts and holidays, the ability to be self-motivated and work unsupervised is required. What's In It for You? Modern working rotating shift of 4 days on - three days off, with two weekends off per month (4x 10 hour shifts) Competitive starting salary with quarterly bonus (Based on achieving KPI targets) Yearly raise (Dependent upon performance) Hybrid working - Mix of in office and WFH, 2 in office days per fortnight. All weekend and holiday shifts are WFH. Hybrid working starts upon completion of probation period approx 90 days. We will supply all the gear you need. Robust training to set you up for success - 6-8 weeks. Regular social events and team building activities. An established, friendly and relaxed team. Career advancement - NZ Roadside Assistance is a rapidly growing and expanding company where no two days are ever the same. We have many exciting developments happening in our future and believe in investing in our people and promoting from within. There will be opportunities for career development for those interested in progressing in their role. You will be responsible for: Assistingour client's customers who require breakdown and associated assistance services Providingadvice and assistance over the phones in a roadside and customer service capacity Resolvingany concerns or questions the customer may have regarding their vehicle Actingas main point of contact between the customer and our supplier network. Capturing customer records and information in our Customer Relationship Management system. Monitoring and following up on emails, text messages, vibers and any other communication. What skills and experiencewill you bring? The skills required for this role include strong problem-solving and administration abilities. Accountability and an eye for detail when logging information onto the CRM are necessary. You will also need to have excellent communication skills, both spoken and written and be technology savvy with a good knowledge of the Microsoft suite and the ability to learn and adapt. Reliability, consistency and teamwork are essential for this role. Experience or interest in the automotive industry is beneficial but not required as training and technical support are provided. Resilience and empathy - Our customers are dealing with a stressful situation. Being able to put yourselves in their shoes is crucial. Previous customer service experience is preferred, but if you have a can-do attitude and are willing to learn, we want to hear from you. *** Please note this isa 24/7 organization and the nature of the role does require flexibility to work weekends, evenings and holidays, particularly xmas period which is our busiest time. This position is weekend on, weekend off and consists of 4x 10 hour shifts per working week. This position is for one of our 10 hour evening shifts with start time between 10am-11am and finish time between 9pm-10pm *** #J-18808-Ljbffr