Community Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. What this opportunity involves: We’re seeking a dynamic and professional Community Ambassador to serve as the face of our SAP client site, managing all front‑of‑house operations and facility services. This multifaceted role combines exceptional customer service with technical facility management, overseeing reception duties, meeting‑room coordination, vendor management, and site compliance. The ideal candidate will be a self‑motivated problem‑solver who can confidently engage with stakeholders at all levels—from C‑suite executives to contractors—while maintaining impeccable standards across all touchpoints. You’ll play a critical role in ensuring seamless daily operations, from access control and health & safety compliance to procurement processes and financial management. This position offers an excellent opportunity for someone with facilities, property management, or hospitality experience to make a significant impact in a fast‑paced corporate environment while developing strong client relationships and operational expertise. An overview of the role: General Front Office Duties/Help Desk: Internal and external call handling Meet and greet visitors, contractors and suppliers Information point for SAP employees Ordering stationery, couriers, general supplies, supplies, catering Access control and visitor management Client/Stakeholder Management: Provide superior customer service to meet on‑site client’s expectations Ensure that reception areas, including desk and seating areas, are tidy and presentable Maintain brochures and literature are kept up to date and are the most current edition Ensure that all conference rooms are cleared promptly and kept in a pristine condition Book meeting rooms as requested Ensure room set‑ups are in place for training, conference calls, town hall meetings, etc. Ensure rooms are stocked with appropriate supplies, as required (white board markers, pencils, pens, notepads, etc.) Liaise with Building Management to ensure that after‑hours air‑conditioning and lighting requirements are in place for after‑hours functions Ensure that Audio‑Visual services are in place and the necessary preparations have been made and are in working order and provide assistance as required for smooth running meetings Issue access cards, visitor passes and reports on events for monthly management reviews Mail and Mailroom management Ensuring quick turnaround and preventing prolonged storage Build and develop effective client/stakeholder relationships across multiple level stakeholders On‑site key point of contact for Facilities in the client’s premises Ensure compliance Fulfil any ad‑hoc requests promptly and efficiently to support the facilities manager or (SAP) business Ensure any faults or defects are noted and reported to facilities manager to ensure an outstanding client experience Procurement & Vendor Management: Coordinate and manage all contractors to site to ensure they compliant and following all JLL/SAP house rules Assist in the procurement of vendors and services as required Finance Management: Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner Ensure prompt and accurate management of purchase orders for both SAP and WO for JLL Health & Safety Management: This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules Updating of required HSSE Documentation and signage within the office Site Operations Management: Conduct site inspections and assessments regularly to always maintain safety and compliance Seek ways to constantly reduce costs and improve operational standards Maintain premises to a high standard Maintain and update all reporting requirements Front of house duties. Access management, Meeting room management. Food and Beverage management. Ensure all stocks are well maintained Review and update all site field manuals and reporting as requested or required Conduct utilisation studies and report as required Risk Management: Review, maintain and update property risk management program as required Support the implementation and monitoring of disaster recovering and business continuity plans Follow established escalation procedures and incident reporting procedures Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Performance objectives: Achieve Key Performance Indicators and Service Level Agreement targets for site and support these targets with the facilities management team Sounds like you? This is what we are looking for: Experience in facilities, property management, hospitality or related field preferred Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous Understanding of basic technical aspects of property (Computer Room Air‑conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) Project Management Must present a professional and friendly corporate image to clients Ability to interact well within a team Ability to learn new systems quickly Ability to confidently interact with all within the organisation structure including but not limited to CEO, Clients, vendors and contractors Self‑motivated Benefits: Great employee discounts off fitness, wellbeing & other renowned brands 18 weeks paid maternity leave Private Health Insurance Discounts Active Social Club Employee assistant program Novated Lease for EV cars Paid time off for volunteer work Career Opportunities with Australia's #1 Commercial Real Estate firm Premium offices What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. If you need a reasonable accommodation because of a disability for any part of the employment process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Location: On‑site – Auckland, New Zealand #J-18808-Ljbffr