Process Analyst

We’re not just another workplace we’re a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can. Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you’re brimming with potential and so arewe. Let’s continue our journey together. As a Process Analyst within our Enterprise Change team , you'll work alongside our Process Lead to embed and grow AA Insurance’s business process management capability. This role is focused on business process mapping and governance . You’ll partner with projects, programmes, and business teams to identify process impacts from change initiatives, maintain our enterprise process repository, and ensure business process documentation remains accurate, up to date, and aligned to governance standards. What You'll Be Doing Identify process impacts arising from business and technology change initiatives. Work closely with project teams, SMEs, and business stakeholders to capture and document process changes. Maintain and update business process maps and facilitate process workshops and stakeholder discussions. Ensure process maps align with enterprise standards, governance requirements, and process architecture. Manage process repository content, version control, and quality assurance activities. Support business owners in maintaining their procedures and supporting documentation. Coordinate BAU process governance activities, reviews, and stakeholder requests. Promote compliance with organisational policies, risk management, and health and safety requirements. A Bit About You Experience as a Process Analyst , Business Analyst , or similar role. Strong business process mapping capability and experience with ARIS or similar BPM tools. Excellent stakeholder engagement, facilitation, and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. A detail-oriented approach and commitment to producing high-quality documentation. Good understanding of project and programme delivery environments. Insurance industry experience is desirable but not essential. Why You'll Love Working With Us You'll join a collaborative and inclusive workplace where people are encouraged to share ideas, build capability, and make a meaningful impact. We offer flexible working, ongoing development opportunities, a $250 wellbeing allowance, insurance discounts, and access to Auckland Transport’s Fareshare programme. Being part of our team comes with good perks. We offer a rangeofbenefits with something for everyone: 5 additional days of domestic leave Free life insurance An annual paid volunteer day of your choice Four weeks of paid parental partner leave Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks Access to our confidential employee support network $250 annual wellbeing allowance Three free confidential counselling sessions each year via Raise We help your money go further: Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance. Free NZAA Membership $1,500 bonus for successfully referring friends and family to workat AA Insurance Up to 50% off AA Insurance products Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more We value you: Additional leave for long service Milestone anniversary gift vouchers Study leave and support options Access to LinkedIn Learning; our online learning portal Annual share in success bonus and salary review You are you: Eligible employees can take a career break Ability to purchase additional lifestyle leave Hybrid working options to suit your needs Diversity, Equity, Inclusion & Belonging Looking after, supporting and protecting people is in our DNA, and thisstarts with our people. We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work. AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here. This includes providing the right support for all ouremployees, through initiatives such as our Gender Affimcation Policy,broader Diversity, Equity, Inclusion and Belonging (DEIB) strategy andour Employee Action Groups that promote inclusivity and respect. Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups. Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa. As an organisation we’ve chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably. Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity. The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community. The Wāhine EAG’s purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives. The Arawa Hōkūle’a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMāori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly. The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being. Culture We provide our people with a safe and supportive environment where everyone’s voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders. Our values It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers. #J-18808-Ljbffr