Grower Services Representative

Are you an experienced account management or sales representative looking for the next step in your career? Do you want to work for a company that values expertise, invests in its people, and provides opportunities for growth and development? EastPack is looking for a proactive and people-focused relationship manager to join our grower services team on a full-time permanent basis, ideally based in the Waikato but with regular time to be spent in the Tauranga/Te Puke area. This is a fantastic opportunity to join an awesome team, working in a thriving sector and selling the best product in the market, while having heaps of fun in the process. Why Choose EastPack? Many would agree that EastPack is NZ’s market leader in kiwifruit post-harvest services. We provide top-tier service to our clients across Northland, Central Bay of Plenty, Eastern Bay of Plenty, Coromandel and Waikato. EastPack offers a competitive salary package and the chance to grow your career with one of the most respected names in the industry. We believe that great leadership drives great results, and we are committed to empowering our team with the resources, technical support and strategic guidance to help them thrive. When you join EastPack, you’ll benefit from: Professional Development – We offer a thorough training and development plan for the successful candidate, to support you to take your career to the next level. A High-Performing, Collaborative Team – Work alongside talented industry professionals who share your passion for excellence. Hands-On Engagement – Manage a portfolio of customers, allowing you to build key stakeholder relationships while staying connected to on-the-ground orchard operations and identifying acquisition opportunities. Competitive Remuneration Package - Base salary and discretionary KPI and acquisition incentive bonuses are on offer as part of the overall package. A company vehicle, mobile phone and laptop and fully subsidised private health insurance are also provided. Free onsite parking is available. About the Role As a Grower Services Representative, you’ll be the key point of contact between EastPack and our kiwifruit growers, managing relationships, providing expert support, and ensuring a high level of service to excite and delight our customers. You’ll play a vital part in helping growers succeed, while identifying opportunities to attract new customers to our client base. This role offers great variety, and no two days are the same. Key responsibilities include: Providing a high level of customer service to a portfolio of growers, effectively managing call cycles, seeking opportunities to add value to customers, scheduling meetings and offering valuable insights using dated-based reports. Identifying, escalating and resolving situations which could create risk to supply. Managing and administering activity to meet acquisition and retention targets. Executing a highly disciplined harvest operation by maximising kiwistart volume with effective testing strategies and mainpack fruit volume harvested at optimum maturity. Developing strong relationships with regional influencers and key accounts. Who We’re Looking For We’re seeking a dynamic and experienced relationship manager with strong technical, communication and interpersonal skills. To be successful as the ideal candidate you’ll bring: Proven experience in account management or sales. Technical knowledge and understanding of the kiwifruit or wider horticulture industry would be a definite advantage, but not necessarily essential if you tick all the other boxes. Computer skills and a reasonable level of technology savvyare a must. Excellent communication, customer service and relationship management skills to confidently and effectively engage with a wide range of people, including internal external stakeholders and enjoy working as part of a team. Strong problem solving and time management skills, bringing a positive, solutions-focused attitude to everything you do and the ability to make sound decisions even under pressure and maintain professionalism. Flexibility and adaptability, with the ability to perform well under pressure and work variable hours at times, including weekends during peak season. A full New Zealand driver’s license is required, and applicants must be legally entitled to work in New Zealand. Take the Next Step in Your Career If this sounds like you and you're ready to take the next step in your account and relationship management career, we want to hear from you. You’ll be joining a high-performing, supportive team of Grower Services Representatives, Orchard Managers, and Operational Staff – all committed to upholding EastPack’s values and maximising grower returns. You must provide an up-to-date CV and a cover letter explaining why you're who we are looking for. #J-18808-Ljbffr