Digital Support Analyst

We’re seeking a customer-focused Digital Support Analyst to join a well-established internal technology team supporting a diverse range of business systems and modern workplace technologies. This is an excellent opportunity for someone with two years plus IT support experience who enjoys solving problems, working directly with users and wants to broaden their experience across infrastructure, security, business applications and modern workplace technologies. You’ll be joining an organisation that values collaboration, continuous learning and long-term career development. About the Role You’ll provide Level 1 and 2 support across a broad technology environment, ensuring incidents and service requests are resolved efficiently while delivering an outstanding customer experience. Working as part of a collaborative Digital team, you’ll support a wide variety of technologies and business users while contributing to ongoing improvement initiatives. Key responsibilities include: Providing Level 1 & 2 technical support Managing incidents and service requests through to resolution Troubleshooting hardware, software and Microsoft 365 issues Supporting Windows desktop and server environments User onboarding and offboarding Monitoring business systems and responding to operational alerts Escalating complex issues to specialist teams and vendors Maintaining documentation and standard operating procedures Assisting with hardware deployment and asset management Participating in an on-call roster 1 week in 4 (allowance provided) Contributing to continuous improvement across the Digital team About You You’ll enjoy helping people, thrive on solving technical problems and communicate confidently with stakeholders across the business. You’ll ideally bring: 2+ years’ experience in an IT Support, Service Desk or Desktop Support role Experience supporting Windows desktop and server environments Microsoft 365 administration experience including Teams, Exchange, SharePoint and Entra ID Strong troubleshooting and problem-solving skills Excellent communication and customer service skills A collaborative, team-first approach A tertiary qualification in Information Technology or a related discipline ITIL Foundation ServiceNow Microsoft 365 certifications Cyber Security exposure Experience supporting operational or industrial technology environments Why You’ll Want This Role This organisation invests in its people. You’ll be exposed to a broad range of technologies and projects while being supported by an experienced and approachable team. It’s an environment where curiosity is encouraged, ideas are welcomed and people are given opportunities to grow. Benefits include: Hybrid working (one day from home each week) Free onsite parking Performance bonus opportunities On‑call allowance Ongoing professional development and online learning Supportive, collaborative team culture Additional wellbeing leave Employee recognition programmes #J-18808-Ljbffr