Niio Coordinator

Te Haeata/The Opportunity We are a small team which provides a 24/7 service on behalf of The Coroners Court. You will be the first point of contact to answer inbound enquiries. You will accurately identify the needs of your caller ensuring the appropriate response and action is taken using your knowledge and experience. At other times you may be processing a range of administrative tasks associated with the management of matters notified to the Coroner. You will be a key link between the Coroner and other relevant parties using the file management systems to ensure everyone has access to the information required to maintain a highly effective service. Ō pūkenga/Skills and Experience No candidate will meet every single desired qualification. If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from you! Key Skills Ability to question and listen to what people need, analyse information and act quickly, decisively and make accurate decisions. Ability to handle stressful and emotionally difficult situations with a level head and a sensitive approach. Be committed to the principles of te Tiriti o Waitangi. Ensuring critical and sensitive information relating to cases is stored, retrieved and communicated appropriately with a broad audience. Collecting and collating correspondence from various internal and external sources. Requirements for the role You will be required to work across a 24/7 rotating roster and must be available to work all rostered shift types, including: 07:00-15:30/ 10:00-18:30 / 15:30-00:00 / 23:00-07:30. This role requires flexibility to work days, evenings, nights, weekends, and public holidays as rostered. NCEA Level 2 or demonstrated equivalent work experience. must not mandatory obligations mandatory obligations Mandatory obligation mandatory oblig. Mō mātou/About us At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand. Our team is a tight knit group of 20 who work together to provide support to the Duty Coroner. We work from our modern Ellerslie office, complete with free secure staff parking, and support working within the Ministry's working policies. Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions. Ngā painga o tēnei wāhi mahi/What's great about working here We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include: 4.4 weeks holiday leave enhanced sick leave arrangements an online professional development portal access to a variety of inclusive and proactive networks See our full range of benefits here. With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career. Utu ā-tau/Salary The remuneration band for this role is $60,729 to $80,794 – while the appointing salary will be based on skills and experience, we are willing to pay higher in the band to attract strong candidates into this role. #J-18808-Ljbffr