Ticketing Assistant- Hobbiton Movie Set

Hobbiton Movie Set Tours – Matamata, North Island Are you ready to step into a dynamic role in the tourism industry? We’re looking for a passionate individual to join our Reservations team as a fixed-term Ticketing Assistant for the busy summer period. If you thrive in a fast-paced, customer-focused environment and enjoy working collaboratively, this could be the perfect opportunity for you. Reliable transportation is essential due to our location. This role operates on a 4-days-on, 2-days-off, 6-week rolling roster, including weekends. About the Role As a Ticketing Assistant, you'll play a key role in creating an exceptional first impression for our guests. You'll welcome visitors, manage same-day bookings, ensure smooth check-ins, maximise tour availability, and provide helpful guidance to guests throughout their experience. From the initial enquiry through to the start of their Hobbiton adventure, you'll help create a seamless and memorable guest journey by managing bookings, providing expert product information, issuing tickets, and working closely with other departments to ensure smooth daily operations. Key Responsibilities Include Process in-person ticket sales efficiently and accurately. Monitor seat availability to optimise sales and maximise tour capacity. Upsell tours and meal products when availability allows. Check guests in and provide clear next-step instructions. Address queries and resolve issues in a friendly, solution-focused manner. Manage cash, card, and electronic transactions accurately. Complete end-of-day reconciliation using the money machine. Complete daily ticketing checklist tasks accurately and efficiently. Communicate effectively with other departments to ensure smooth operations and excellent service delivery. To succeed in this Role, the Ideal Candidate will have Previous experience in customer service or a client-facing role. Ability to multitask, problem-solve, and work efficiently under pressure. Strong organisational skills with high attention to detail. Previous POS or booking system experience is desirable. Excellent written and oral communication skills. Reliable transportation to our location near Matamata. Flexibility to work weekends as part of the roster. If you're someone who thrives in a busy environment and enjoys interacting with people, we'd love to hear from you! For a full job description, please contact ***********@hobbitontours.com. All candidates must be eligible to work in New Zealand. #J-18808-Ljbffr