SOP Specialist / Business Analyst

Lead a business-wide process improvement project with a well-established Auckland manufacturer. Our client is a respected New Zealand manufacturing business embarking on a significant operational improvement project. They are looking for an experienced Process Documentation & Improvement Specialist to document, standardise and improve their operational processes across the business. This is a hands-on contract where you'll work closely with the business owner, leadership team and operational staff to capture how the business operates today, identify opportunities for improvement and develop a comprehensive operational and training manual that will support future growth. About the Role This is far more than a documentation role. You'll immerse yourself in the business, spending time on the factory floor and across each department to understand how work is actually performed. You'll review existing documentation, interview key stakeholders, validate current processes and create practical, user-friendly documentation that becomes the operational backbone of the business. The business already has a substantial library of historical SOPs and procedures. Your role will be to determine what remains relevant, what needs updating and where entirely new documentation is required. Key Responsibilities Review and assess existing SOPs, policies and operational documentation Observe day-to-day operations across multiple business functions Interview managers and operational staff to accurately capture current processes Compare existing documentation against actual business practices Create, update and standardise SOPs, work instructions and operational documentation Develop process maps and workflow documentation Identify process gaps, inefficiencies and operational risks Recommend practical process improvements and standardisation opportunities Build a centralised operational and training manual Work closely with leadership to prioritise documentation and implementation activities Areas You'll Be Working Across Manufacturing operations Production processes Quality systems Inventory and warehousing Purchasing and procurement Customer service and administration Maintenance Health and Safety Staff training and onboarding Operational reporting and management processes Some existing safety procedures and machinery documentation are already in place and will form part of your review. About You You'll be someone who enjoys understanding how businesses operate and has the ability to turn complex operational knowledge into clear, practical documentation. You may have experience in: Process Improvement Business Analysis Continuous Improvement Operational Excellence Quality Systems Manufacturing Operations Lean Manufacturing ISO Quality Systems You'll ideally bring: Experience developing SOPs and operational documentation Previous experience within manufacturing, production or industrial environments Strong stakeholder engagement and interviewing skills Excellent written communication and documentation ability Experience creating process maps, workflows and operational manuals A practical, hands-on approach with the confidence to challenge and improve existing processes Project Deliverables By the completion of the project you will have produced: A full review of existing documentation Updated and standardised SOPs New documentation where gaps exist Process maps and workflow documentation Practical improvement recommendations A comprehensive operational and training manual for the business What's on Offer 6 month contract Immediate start preferred Flexible engagement options available Opportunity to make a lasting impact on a successful manufacturing business Work directly with business leaders on a high-profile improvement project Auckland-based manufacturing environment If you enjoy bringing structure to complex operations and want to leave a lasting legacy within a growing business, we'd love to hear from you. #J-18808-Ljbffr