Job Description
Contact is seeking an OCX Leadership Team member to redesign the customer function and shape the experience for Contact's customers. You will influence decisions that embed technology-enabled experiences and operating models into frontline operations. Leading a multidisciplinary team, you will drive adoption, capability uplift, and benefits realisation, ensuring frontline teams operate confidently in a new environment with clear evidence of improved customer and employee experience. #J-18808-Ljbffr
