Customer Care Consultants

With a rich history spanningover 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purposethat drives us every single day! Right now, we're on an exhilarating transformation journey, reimagining how we can deliver a more modern and secure banking experience that suits how people live today, and in the future. It's an exciting time, and as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand. If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believethat when people achieve their financial goals, their whānau and communities flourish as a result. To help us with this, we are searching for Customer Care Consultants to join our Contact Centre Team, based in Invercargill. There are three part-timeroles with specific hours required, keep reading! What you'll be busy with: growing and retaining our member base by delivering personalised customer experiences being one of the helpful, friendly voices of the Bank on the phone, welcoming our customers and actioning their requests quickly and efficiently providing amazing financial advice, connecting our customers' financial needs with the right products and services being a tech guru for customers and helping them transition to and utilise digitial tools What you'll bring: passion for helping Kiwis achieve their financial goals and providing an exceptional level of service a willingness to learn new digital tools, and ideally a good understanding of Microsoft 365 Office tools well-developed numeracy and literacy skills a high level of accuracy and attention to detail alignment with our culture and values: Own It, One Team, Do What's Right, and We're With You Part-time hours of work: Role 1 - 16.5 hours per week, worked 4pm to 9pm, Monday, Tuesday and Friday, 10am to 1pm on Saturday. Role 2 - 16.5 hours per week, worked 10am to 4pm, Monday, Wednesday and Friday Role 3 - 32.5 hours per week, worked 10am to 6pm, Monday, Wednesday and Friday, 12.30pm to 6pm, Tuesday and Thursday. About Us: We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking. As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve. We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed. So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home. #J-18808-Ljbffr