Primary Claims Assessor

New Zealand Police – Wellington Central, North Island The New Zealand Police Association provides a range of products and services to both serving and retired police officers and their families. We have a team of more than 60 people in our national office in Wellington and eight employment advisors throughout New Zealand, providing support and advice to members – from legal and employment relations advocacy through to insurance and welfare products and services that enhance the day-to-day living of all our members. About you We are looking for a Primary Claims Assessors to join the Health Plan team on a fixed term basis for 18 months. We are seeking a motivated and detail-oriented Health Plan Primary Claims Assessor to join our team. In this role you will play a key part in delivering high-quality claims assessment and administrative support, ensuring an excellent experience for our members. This is an exciting opportunity for someone who enjoys balancing analytical work with customer service, and wants to make a meaningful impact in the health insurance industry. We are looking for someone that shows initiative and is a quick learner- experience in insurance is not essential but the right attitude is. About the job This is an 18 month fixed term role to provide support to the Health Plan team. In this role you will be required to undertake the following responsibilities: Claims Management Assess and manage health insurance claims in line with policy entitlements Approve or decline claims within delegated authority, following established processes Maintain an up to date understanding of health insurance policies and industry trends Process payments to providers Develop knowledge of common medical conditions and treatment options Customer Service Communicate claims decisions clearly and empathetically to member Respond accurately and professionally to member queries about their claims and cover Deliver a high standard of service while handling sensitive information Ensure compliance with company policies, including privacy and confidentiality Administration Receive, sort and prioritise incoming mail (electronic and physical) Accurately file claims and correspondence into relevant systems Ensure all documentation is processed promptly and correctly NZPA offers a competitive salary, great modern office in the CBD and you get to work with a great bunch of people. It is expected that you will work in the office full time until full training has been completed then flexible working arrangements can be set up. applications closing 5pm Wednesday 5 August 2026. For any questions, email us at *******@policeassn.org.nz. Please see our website for more details https://www.policeassn.org.nz/about-us/careers#/ #J-18808-Ljbffr