Lodge Operations Manager

Beyond Recruitment – Auckland, North Island Make a Difference Every Day Healthcare Not-for-Profit Auckland Central Are you an experienced Operations Manager with a passion for leading people, delivering exceptional service, and creating positive outcomes for the community? We are seeking an experienced Operations Manager to join a well-respected not-for-profit organisation that supports New Zealand's healthcare sector. This is a newly created role due to continued growth and represents a fantastic opportunity to play a key leadership role within an organisation that genuinely makes a difference in the lives of people and their families. Based in the Grafton/Newmarket area, you will oversee the day-to-day operations of a busy facility that operates 7 days a week, ensuring exceptional service delivery, operational excellence, and a warm, welcoming environment for all visitors and stakeholders. About the Role Reporting into senior leadership, you will be responsible for leading and supporting three key operational teams: Facilities Housekeeping Customer Service / Reception While the organisation operates seven days per week, this role is primarily Monday to Friday, 8:00am to 4:00pm (35 hours per week) . Some occasional after-hours or weekend involvement may be required to support operational needs. This is a hands‑on leadership role that combines people management, operational oversight, stakeholder engagement, facilities coordination, and continuous improvement. What You’ll Be Doing Leading, coaching, and developing multidisciplinary teams Ensuring smooth day-to-day operational delivery Driving exceptional customer and guest experiences Overseeing facilities, maintenance, and service standards Managing health, safety, risk, and compliance requirements Building strong relationships with internal and external stakeholders Managing budgets, purchasing, and operational reporting Identifying and implementing process improvements Supporting organisational growth and future initiatives About You To be successful in this role, you will bring: Proven experience in an Operations Management or Senior Leadership role Strong people leadership and team development skills Experience managing multiple operational functions simultaneously Excellent stakeholder management and communication abilities Strong financial, planning, and organisational skills A proactive, solutions-focused approach Experience working within hospitality, accommodation, healthcare, facilities management, or service environments Highly Desirable: Experience within hotel, hospitality, accommodation, or guest services environments will be highly regarded. What’s on Offer? Salary of approximately $61-$62 per hour (35-hour work week) Dedicated onsite car park Southern Cross Health Insurance 1 day Birthday Leave 4% KiwiSaver contribution Supportive and collaborative team culture Stable and growing organisation Opportunity to make a genuine difference to the community Please note:Applicants must be New Zealand citizens, permanent residents, or currently residing in New Zealand with full working rights. #J-18808-Ljbffr