Systems Engineer

At Yorb, we help organisations get real value from technology—because technology alone isn’t the goal. Delivering meaningful business outcomes is. As we continue to grow, we’re looking for a Systems Engineer who takes ownership of client environments, delivers consistent technical outcomes, and proactively improves how systems perform over time. This role goes beyond reactive support. It’s about maintaining environments properly, resolving issues at their root cause, and ensuring technology consistently works as it should. The Opportunity - can be based in our Hawke's Bay or Palmerston North office As a Systems Engineer, you will deliver reliable, secure, and well‑managed technology environments across multiple clients. Your focus spans incident management, service delivery, and ongoing improvement—ensuring each environment performs at its best. You will: Deliver technical support and engineering across client environments (onsite and remote) Respond to and resolve incidents with a structured, methodical approach Take ownership of escalations through to resolution, ensuring strong communication throughout Perform system maintenance, patching, and routine health checks Identify and resolve recurring issues through root cause analysis Implement system changes, upgrades, and improvements in line with best practice Maintain clear, accurate documentation to support consistency and continuity of service Contribute to knowledge sharing and support effective team escalations Apply automation and repeatable processes to improve efficiency Build strong client relationships through professional communication and delivery What Success Looks Like Client environments are stable, secure, and enable reliable day-to-day business operations Incidents and escalations are resolved efficiently with minimal disruption Systems improve over time, with recurring issues addressed at their root cause Root causes are identified and resolved - not repeatedly worked around Documentation is clear, accurate, and supports consistent, predictable service delivery Clients and internal teams have confidence in you and Yorb’s capability and follow-through About You You’re a capable, hands‑on engineer who takes pride in delivering quality outcomes and solving problems properly—not just quickly. You bring: 2–4 years’ experience in ICT support or systems engineering Experience working across multiple client environments (MSP experience highly regarded) Strong troubleshooting capability with a structured approach to problem solving Experience with Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Working knowledge of networking fundamentals (TCP/IP, VLANs, VPNs, firewalls, wireless) Experience with Microsoft Azure and cloud‑based infrastructure Experience supporting Windows desktop and server environments Understanding of core security practices (e.g. MFA, endpoint management) Ability to follow process, document work clearly, and deliver to a consistent standard Strong communication skills with both technical and non‑technical stakeholders A proactive mindset—looking for ways to improve systems, not just maintain them Why Yorb? We’re a values‑led, relationship‑driven business focused on helping our clients—and our people—perform at their best. You’ll own outcomes, not just complete tasks You’ll work within a clear operating model with defined roles and expectations You’ll be supported to grow your capability through certifications and experience You’ll be part of a collaborative, accountable, and high‑trust team Your work will directly impact client performance and experience #J-18808-Ljbffr