Ākonga Services Administrator

Location: Rotorua Team: Ākonga Services and Administration Position Type: Permanent, Full Time Remuneration: $60,000 $68,000 Be the welcoming first point of contact for current and prospective ākonga. You'll provide accurate, timely support across domestic and international enquiries, applications, enrolments and reception, helping create a seamless experience from first enquiry to admission. You'll join the Ākonga Services and Administration team, supporting the day-to-day operation of the Information Centre. This collaborative team is focused on responsive service, accurate administration and positive outcomes for ākonga. Support ākonga enquiries in person, by phone and email Process domestic and international applications and enrolments Maintain accurate student records and application data Handle reception, financial support and EFTPOS transactions Improve systems, processes and service delivery You bring: Experience in education administration or student services Excellent service and communication across multiple channels Strong accuracy, organisation and digital systems skills Commitment to Te Tiriti, te reo Māori and equity Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive. Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are: Toitūtanga – Courageous and humble in our pursuit of excellence Manaakitanga – Strengthening the mana of others and our communities Kotahitanga – United in our shared purpose All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks. #J-18808-Ljbffr