Customer Connect Coordinator

Nau mai, haere mai.We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: Unleashing potential through connectivity.Enabling better futures for Aotearoa. Te Wāhi | Where: Auckland Te Pūtake | Why we’re hiring : As we move toward 80% fibre uptake by 2030, we’re entering a new phase - one defined by greater complexity, smarter systems, and a step change in how we deliver for our customers. As a Connect Coordinator, you'll play a pivotal role in delivering seamless connectivity experiences for our customers. Working across a broad network of internal teams, service partners and customers, you'll take ownership of service requests from initiation through to completion, ensuring every order is delivered accurately, on time and with the customer experience front of mind. Whether you're coordinating new connections, service changes or resolving complex provisioning challenges, you'll be the person who brings people together to get things done. This is a role for someone who thrives on variety, enjoys solving problems and loves building relationships. You'll manage multiple priorities, navigate changing customer needs and identify opportunities to improve the way we work. We have opportunities supporting two customer portfolios - our Consumer Connect customers and our Business Connect customers - with both roles sharing the same focus on delivering outstanding service, removing barriers and making it easier for customers to connect to Chorus' network. You're someone who enjoys making things happen. You thrive in a fast-paced environment, love solving problems and take pride in delivering exceptional customer experiences. You're naturally organised, build strong relationships with ease and can confidently juggle competing priorities while keeping customers at the heart of everything you do. You’ll also bring: Experience in a customer service, service delivery, coordination or provisioning environment. A proven ability to build positive relationships with customers, suppliers and a wide range of internal stakeholders. Strong organisational skills, with the ability to manage multiple priorities and meet deadlines. Excellent problem-solving skills and the confidence to make informed decisions. Outstanding written and verbal communication skills. A proactive mindset with a focus on continuous improvement and finding better ways of working. The ability to adapt to changing priorities and remain calm under pressure. Experience in telecommunications or technical service delivery would be advantageous but isn't essential. We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow. With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets: Be bold, ignite growth, Honour our past, reimagine our future, and Connect communities, empower people. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance. We know how to do hybrid working well and have been doing it for years and encourage you to find ways to work flexibly. If it suits your circumstances and delivers great outcomes for Chorus – that’s when you know you’ve found the Flex@Chorus Sweet Spot! We have a fair, inclusive and equitable culture where our differences are our strengths, we connect on shared values, and everyone has the opportunity to thrive. Please let us know of any accessibility requirements you would like us to consider to support you with your application.We know women are underrepresented in senior roles, and we want to change that. If you’re a woman looking for your next step, in a company that genuinely supports your growth, has a flexible work culture and visible female leaders we’d encourage you to apply. #J-18808-Ljbffr