Delivery Lead - Software Implementation & Client Delivery

Delivery Lead – Software Implementation & Client Delivery VCare develops and supports specialist software for the aged care and retirement village sectors. Our platform is used by care providers across New Zealand, Australia and Ireland to support clinical, operational, financial and administrative activities. As VCare continues to grow, we are looking for an experienced Delivery Lead to strengthen the way client work is planned, coordinated and delivered across the business. About VCare VCare develops and supports specialist software for the aged care and retirement village sectors. Our platform is used by care providers across New Zealand, Australia and Ireland to support clinical, operational, financial and administrative activities. As VCare continues to grow, we are looking for an experienced Delivery Lead to strengthen the way client work is planned, coordinated and delivered across the business. About the role This is a central delivery role with responsibility for maintaining the overall view of client work across implementation, development, support, training and project delivery. You will oversee the full delivery lifecycle, from initial definition and planning through to completion, client acceptance and accurate billing. The role requires someone who can understand how all parts of delivery fit together, keep multiple workstreams moving, identify risks and dependencies early, and ensure commitments are clearly communicated and followed through. This is not simply a project administration role. You will be expected to bring structure, visibility and accountability across delivery, while working closely with experienced consultants, developers, support staff, trainers, accounts and senior management. The role does not initially include direct people management. Its influence will come from ownership of the delivery process, sound judgement and the ability to coordinate experienced people effectively. Key responsibilities You will: maintain a clear and current view of active and upcoming delivery work; coordinate implementations, projects, support activity and training requirements; ensure work is sufficiently defined, scoped and approved before it enters delivery; maintain clear priorities, ownership, milestones, dependencies and target dates; oversee the quality and completeness of JIRA records; eliminate overdue, stalled or uncommunicated deliveries through active follow-up, clear ownership and timely communication; identify delivery risks, delays and resource conflicts early and identify them appropriately; coordinate estimates and Statements of Work; maintain alignment between agreed scope, delivery effort and commercial approvals; identify emerging scope or effort changes early and coordinate the appropriate client discussion; ensure delivery milestones, completed work and approved variations are accurately recorded and communicated for invoicing; work with project owners and accounts to ensure billing reflects the work delivered and agreed commercial terms; provide management with reliable delivery, workload and capacity reporting; and improve delivery processes without creating unnecessary bureaucracy. About you You will have practical experience in software delivery, implementation, project delivery, service operations or a similar client-facing environment. You will be able to understand the detail when required while still maintaining the wider delivery picture. You are likely to bring: strong experience coordinating complex software or technology delivery; the ability to manage multiple clients, projects and competing priorities; excellent organisation, planning and follow-through; confidence working with senior technical and non-technical stakeholders; strong written and verbal communication; experience using JIRA or a similar work-management platform; commercial awareness, including scope, estimates, Statements of Work, delivery milestones and billing; the confidence to raise emerging scope, effort or delivery issues early; a practical, calm and solutions-focused approach; and a strong sense of ownership and accountability for outcomes. Experience in SaaS, healthcare, aged care or another regulated environment would be useful, but is not essential. The opportunity This is an opportunity to take ownership of delivery coordination across an established and growing software business. You will help strengthen the connection between client commitments, internal delivery and commercial outcomes. You will also play an important role in improving visibility, discipline and communication across the business. The position offers real responsibility and the opportunity to make a visible difference to how VCare delivers for its clients. Why join VCare? VCare is a well-established New Zealand software company with a strong position in the aged care and retirement village sectors. You will be joining an experienced and committed team, working on software that supports important operational and care outcomes for clients across several markets. The position is based in Christchurch and will primarily be office-based. #J-18808-Ljbffr