Customer Service Officer

Customer Service Representative (CSR) | Immediate Start We are looking for a motivated and customer-focused Customer Service Representative to join a busy and supportive team. This is a temporary opportunity with the potential to become permanent for the right person. Our client is the New Zealand's one of the largest construction company. It produces ready mix concrete under its Certified brand, a large range of concrete masonry, paving, segmental retaining walls and veneers. What's on Offer Immediate start Supportive and collaborative team environment Full training provided Hours of Work Operational hours are 6:00 am - 5:00 pm, with shifts rostered between: Saturday work is required on a rostered basis. Key Responsibilities Process customer orders accurately via phone, email, and other communication channels. Coordinate deliveries and communicate schedules, updates, and any changes to customers. Liaise with dispatch, production, drivers, and internal teams to ensure smooth order fulfilment. Handle customer enquiries, resolve issues, and maintain strong customer relationships. Monitor order progress and ensure all information is entered accurately into company systems. Work collaboratively to meet service standards while following company policies and health and safety requirements. About You To be successful in this role, you will have: Experience within the concrete, construction, transport, or manufacturing industries is essential. Proven experience in a customer service role, with the ability to build strong customer relationships. Excellent communication, organisation, and problem-solving skills, with the ability to multitask in a fast-paced environment. Strong attention to detail and accurate data entry skills. A positive, reliable, and team-focused attitude with a strong commitment to delivering excellent customer service. Applicants must have the right to work in New Zealand and be currently in the country at the time of application. A pre-employment drug test and a clear Ministry of Justice check are required. If you're looking for a role where you can build strong customer relationships and be part of a supportive team with long-term opportunities, we'd love to hear from you. #J-18808-Ljbffr