ServiceNow Specialist

New Zealand Police – Wellington, North Island Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role We have an exciting opportunity for a ServiceNow Specialist within our ICT Corporate Workflow product team in ICT. The role will be responsible for managing incidents, requests, technical improvements and enhancements with the ServiceNow platform, which will require knowledge in the ServiceNow platform, as well as application support and development practices and a good knowledge of service-centred management processes and procedures. The role is a pivotal one within the ICT Corporate Workflow product team as its primary function is to work alongside our support service groups including HR, Finance, ICT and WFM to provide value to our business from our ServiceNow platform. In addition to dealing with day-to-day incidents and requests there will be opportunities to work on developing enhancement solutions for our wider ICT and business. This includes supporting the Technical Product Owner in continuous service improvement activities and governance for ServiceNow as a platform within our environment. Proven customer service skills and relationship building and management capability are key requirements for the role. Key Accountabilities: Managing ServiceNow related incidents, requests and enhancements that are raised to the NZ Police ICT Corporate Workflow product team. Having a good understanding of the ServiceNow product and its offerings and how this relates to NZ Police’s use of the product. Interacting with end users and peers within ICT as well as customers from our support service groups on a regular basis to ensure outcomes are achieved for our business regarding ServiceNow administration and enhancements. An understanding of ITSM, ITOM and ITAM toolsets and knowledge of working within an ITIL Service Management and Agile frameworks. Strong customer service skills and the ability to work as a Team Player focused on exceeding customer expectations and collaborating with others. He aha taau e kawe mai | What you’ll bring Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. Understanding of ServiceNow administration or the equivalent application administration experience. ServiceNow certification and specifically the Certified System Administrator (CSA) certification preferred but not required. An understanding of the Application or SDLC lifecycle as it relates to non-production and production application releases. An understanding of ITSM toolsets and knowledge of working within the ITIL Service Management and Agile frameworks. Strong customer service skills and the ability to work as a Team Player focused on exceeding customer expectations and collaborating with others. This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements https://www.police.govt.nz/sites/default/files/pd/2026-07/ServiceNow%20Specialist.pdf New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support. All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand. If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process. Please note: Deadline for applications is 5:00 pm on 07/08/2026. Applications may be reviewed prior to the close date as well as contact made with candidates. If you have any questions about this vacancy, please contact *************@police.govt.nz #J-18808-Ljbffr