Motor Claims Consultant - (Valet)

We’re not just another workplace we’re a team of like-minded people striving to make a realdifference to the lives of as many Kiwis as we can. Trust is what makes us who we are. We’re passionate and committed to doing the right thing by caringfor each other, our customers and our communities. We know you’re brimming with potential and so arewe. Let’s continue our journey together. As a Motor Claims Consultant, you will be managing a portfolio of motor vehicle claims via face to face, for our customers within the Auckland region. You'll help our customers by providing exceptional service throughout the lifecycle of their motor vehicle claim and ensuring you are creating a stress-free customer experience so they can get back on the road. Other typical duties include: Liaising with external consultants, repairers, customers, and expert advisors while maintaining and developing long term supplier relationships Diligently handling your claims to ensure they turned around as quickly as possible A bit about you You are the kind of person who loves helping your customers in their time of need. Your ability to provide clear simple next steps, provide solutions and think outside the box will be key in delivering exceptional customer service, whatever the situation. You will be no stranger to working in an environment where you need to multitask and manage your own workload or portfolio. Alongside this, you will have previous experience in a customer service role and have the passion and desire to make a real difference. The Customer Service Centre operates Monday - Friday 7.30am - 6.00pm and Saturday 8.30am - 12.30pm respectively. The successful candidate will need to be able to work within these hours on a rotational basis. Why you'll love working with us: We're not your typical corporate, you won't just find pinstripe suits here. We have an inclusive and supportive culture, full of genuine people who are encouraged to be themselves. We embrace rewarding our people fairly and competitively through annual salary reviews and recognising high performance through our incentive scheme We offer great discounts on our products and retail partners, like up to 50% off our car, home, and contents insurance. We're committed to making our peoples’ wellbeing a top priority, with benefits such as a $250 annual wellbeing allowance, discounts at Les Mills, Bay Audiology and Lumino the Dentists plus volunteer leave Reference # 41336 Posted on 22 Jul 2026 Closes on 29 Jul 2026 23:55 Location(s) Auckland Expertise Claims, Customer Service Job level(s) Entry Level (1-3 years), Intermediate (3-5 years) Being part of our team comes with good perks. We offer a range ofbenefits with something for everyone: 5 additional days of domestic leave Free life insurance An annual paid volunteer day of your choice Four weeks of paid parental partner leave Parental leave bonus, that tops up the Government contribution to100% of your salary for 20 weeks Access to our confidential employee support network $250 annual wellbeing allowance Three free confidential counselling sessions each year via Raise We help your money go further: Discounts on NZAA products including AA Home Response, AA Health,AA Life and AA Pet Insurance. Free NZAA Membership $1,500 bonus for successfully referring friends and family to workat AA Insurance Up to 50% off AA Insurance products Supplier and retail discounts at JB Hi-Fi, Noel Leeming, Bunnings,PB Tech and more We value you: Additional leave for long service Milestone anniversary gift vouchers Study leave and support options Access to LinkedIn Learning; our online learning portal Annual share in success bonus and salary review You are you: Eligible employees can take a career break Ability to purchase additional lifestyle leave Hybrid working options to suit your needs Diversity, Equity, Inclusion & Belonging Looking after, supporting and protecting people is in our DNA, and thisstarts with our people. We have an inclusive and supportive culture,full of people who are encouraged to bring their true self to work. AAInsurance strives to create an internal community that is driven byacceptance, education, and celebration of the uniqueness of every personwho works here. This includes providing the right support for all ouremployees, through initiatives such as our Gender Affli Our Employee Action Groups are responsible for identifying initiativesto meet the needs of members of their groups. Driving initiatives andchange, our variety of Employee Action Groups are welcome to allemployees and allies who support and advocate for initiatives from alldifferent roles, backgrounds and parts of Aotearoa. As an organisation we’ve chosen to report on thepay gap at AA Insurance to help create fair outcomes for all employees. Gender pay equityisabout ensuring people performing the same role are paid the same,regardless of gender, and that women and men performing different workof equal or comparable value are paid equitably. Measuring andunderstanding our pay gap is an important step in taking action andachieving gender pay equity. The rAAInbow EAG is a passionate group of individuals and allies lookingto create a leading LGBTTQIAP+ workplace and championing the community. The Wāhine EAG’s purpose is to ensure women feel represented, heard andconfident to advocate for themselves and for change that positivelyinfluences their lives. The Arawa Hōkūle’a EAG is driven by our passionate EAG members andallies at AA Insurance to help connect, educate and celebrate all thingsMāori and Pasifika, while ensuring our traditions and cultures aretreated respectfully and fairly. The Neurodiversity EAG's purpose is to promote awareness andunderstanding, work towards equity and help our people to understand andnormalise differences in brain types and different ways of being. Culture We provide our people with a safe and supportive environment where everyone’s voice matters. We grow,nurture and promote a diverse and inclusive workforce to bring the best out of our people. Our teamsare passionate and driven by the difference they can make to the lives of New Zealanders. Our values It’s our vision to earn the trust of every New Zealander by protecting what matters most. Our genuine values guide the way we act and go about doing things. Every member of our team plays an important role to bring our purpose of caring, helping and getting things sorted for our customers. #J-18808-Ljbffr