Service Advisor - Denza Christchurch

Harmony Auto is an international dealer group focusing on high-end and luxury automobiles. Since reaching a global strategic cooperation with BYD in 2023, we have been responsible for the construction and operation of multiple overseas market channels for its brands. Due to the business development needs of Denza in New Zealand, "denza partners" are officially recruited to join in-store operations and jointly start the brand's development chapter in new markets. Job Summary As a Service Advisor, you will act as the vital link between customers and the dealership. You will manage daily reception duties at the after-sales service front desk, coordinate maintenance activities, and support the Service Manager in achieving departmental goals. Key Responsibilities Promote and develop dealership maintenance services Manage customer maintenance appointments Receive customers and prepare work orders Coordinate progress of maintenance work Prepare vehicles for delivery after maintenance Handle vehicle delivery and return processes Follow up with customers to ensure satisfaction Coordinate ordering of special parts Implement fair and consistent warranty policies Support pre-delivery inspections and new car handovers Provide excellent customer service by addressing inquiries and concerns Resolve customer issues through proactive follow-up Qualifications Education: Diploma or higher in Automotive or related field Training: Knowledge of relevant laws/regulations Experience 3+ years in automotive repair or related industries 1+ year in customer service Familiarity with BYD/Toyota operations is advantageous Skills Computer proficiency Strong communication and analytical skills Valid driver’s license Attitude: Positive, team-oriented, professional image, resilient under pressure You must be eligible to work in New Zealand #J-18808-Ljbffr