Customer Services Officer

New Zealand Couriers – Tauranga, North Island About New Zealand Couriers Proudly NZ-owned and operated, for over sixty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways. About the Role Based at our Tauranga/Mount Maunganui branch, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you'll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers' freight is getting where it needs to be. This is a permanent full-time position: Monday to Friday - 8am to 5pm and fortnightly Saturdays 8am to 11am Key responsibilities include: Handling customer queries via phone and email Data entry and processing of misdirected/undeliverable freight - change to any relevant/specific duty involved Assisting reception, processing cash sales and face to face customer enquires Liasing with branches nationwide and drivers from Tauranga branch About you You have proven success in creating positive customer experiences Demonstrable data entry skills and competency with MS Office Suite You can bring transferable service skills to the fast-paced logistics industry Team player who has a strong desire to make a real difference At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. The successful candidate will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test. #J-18808-Ljbffr